Use patient feedback to improve their experiences

Capture patient feedback directly to kick-start your service recovery process with insights into what's working and where you can improve.

See RLDatix in action

'Encourage ongoing consumer engagement'

  • Proactively record complaints, compliments and suggestions from staff, clients and consumers.

  • Integrate feedback with other RiskMan modules such as Incidents, Risk or Quality Improvement.

  • Assign feedback actions to personnel and monitor progress with escalation alerts triggered by inaction.

  • Use the RiskMan Letter Builder functionality to generate professional feedback letters directly addressing the complainant’s issues from field data within the system.

Start your patient safety journey