{"id":262,"date":"2024-05-21T06:35:05","date_gmt":"2024-05-21T06:35:05","guid":{"rendered":"http:\/\/localhost\/?page_id=262"},"modified":"2026-04-01T08:28:23","modified_gmt":"2026-04-01T07:28:23","slug":"support","status":"publish","type":"page","link":"https:\/\/www.rldatix.com\/en-apac\/support\/","title":{"rendered":"Support"},"content":{"rendered":"\n        <section id=\"\" class=\"hero-primary text-bg-teal pt-46 overflow-hidden position-relative\">\n        <div class=\"container position-relative z-2\">\n            <div class=\"breadcrumb  text-center text-md-start mb-10 mb-md-21\"><span><span><a href=\"https:\/\/www.rldatix.com\/en-apac\/\"><i class=\"icon-home\"><\/i><span class=\"hide-breadcrumb-text\">RLDatix \u2013 Asia Pacific<span><\/a><\/span><\/span><\/div>        <\/div>\n        <div class=\"container-small\">\n            \n\n<h5 class=\"wp-block-heading text-small-normal fw-bold mb-2 has-text-align-center\" class=\"wp-block-heading text-small-normal fw-bold mb-2 has-text-align-center\" id=\"\">\n\t\t\t\t<\/h5>\n\n\n\n<h1 class=\"wp-block-heading heading-h1 mb-4 has-text-align-center\" class=\"wp-block-heading heading-h1 mb-4 has-text-align-center\" id=\"support\">\n\t\t\t\tSupport<\/h1>\n\n\n\n<p class=\"text-medium-normal mb-8 has-text-align-center\">With RLDatix, you have access to industry leading support at your fingertips. Use our Support Portal to receive timely alerts, submit and manage support tickets, explore our extensive library of knowledge articles, check the latest release notes, and take advantage of practical training materials to keep your team confident and informed.<\/p>\n\n\n\n<div class=\"wp-block-buttons is-content-justification-center is-layout-flex wp-block-buttons-is-layout-flex\"><\/div>\n\n\n        <\/div>\n\n\n\n        <div\n            class=\"img-wrapper text-center position-relative mt-10 mt-lg-18\">\n\n            \n        <\/div>\n\n        \n    <\/section>\n\n\n\n\n    \n\n    <section class=\"feature-content py-18 text-bg-off-white\" id=\"\" data-bs-theme=\"light\">\n        <div class=\"container\">\n            \n\n<div class=\"wp-block-group intro mb-10 mb-md-18 is-layout-flow wp-block-group-is-layout-flow\">\n<h6 class=\"wp-block-heading text-small-regular fw-bold mb-2\" class=\"wp-block-heading text-small-regular fw-bold mb-2\" id=\"contact-us\">\n\t\t\t\tContact Us<\/h6>\n\n\n\n<h2 class=\"wp-block-heading heading-h3 mb-0 ms-0\" class=\"wp-block-heading heading-h3 mb-0 ms-0\" id=\"our-customer-support-team-is-here-to-listen-answer-your-questions-and-manage-any-concerns-so-you-can-work-with-confidence\">\n\t\t\t\tOur Customer Support team is here to listen, answer your questions and manage any concerns, so you can work with confidence.<\/h2>\n<\/div>\n\n\n\n<div class=\"wp-block-group rounded-4 text-bg-white text-teal p-4 p-md-10 is-layout-flow wp-block-group-is-layout-flow\">\n<div class=\"wp-block-columns mb-0 is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<h2 class=\"wp-block-heading heading-h3 mb-4\" class=\"wp-block-heading heading-h3 mb-4\" id=\"support-hours\">\n\t\t\t\tSupport Hours<\/h2>\n\n\n\n<p class=\"mb-0\">Monday to Friday<\/p>\n\n\n\n<p class=\"mb-0\">8:00am \u2013 6:00pm Australian Eastern Time<\/p>\n\n\n\n<p><\/p>\n\n\n\n<p class=\"mb-0\"><em>Excludes national public holidays.<\/em><\/p>\n\n\n\n<p><em>For urgent support, an On-Call service is available after hours.<\/em><em><\/em>&nbsp;<\/p>\n\n\n\n<h2 class=\"wp-block-heading heading-h3 mb-4\" class=\"wp-block-heading heading-h3 mb-4\" id=\"support-portal\">\n\t\t\t\tSupport Portal<\/h2>\n\n\n\n<p><strong>For<\/strong> <strong>RiskMan, DCIQ, RL6, RL Infection, PolicyStat, oneSource<\/strong><\/p>\n\n\n\n<p class=\"cust-text-decoration has-teal-color has-text-color has-link-color wp-elements-7f1676b2ce9ce2511873a2dbace628ef\"><a href=\"https:\/\/grc-support.rldatix.com\/\">Governance, Risk, and Compliance Support Portal<strong> <\/strong><\/a><\/p>\n\n\n\n<p><strong>For Optima, Loop, RosterOn, SafeCare, Activity Manager, DataHub, RosterPerform11, BankStaff<\/strong><\/p>\n\n\n\n<p class=\"cust-text-decoration has-teal-color has-text-color has-link-color wp-elements-2d75499f7235acd3a68a15b558139733\"><a href=\"https:\/\/www.allocate.support\/\">Workforce Management Support Portal&nbsp;<\/a><\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<h2 class=\"wp-block-heading heading-h3 mb-4\" class=\"wp-block-heading heading-h3 mb-4\" id=\"phone-info\">\n\t\t\t\tPhone info<\/h2>\n\n\n\n<p class=\"mb-0\"><\/p>\n\n\n\n<figure class=\"wp-block-table is-style-stripes\"><table><tbody><tr><td>Australia<\/td><td>1800 018 984<\/td><\/tr><tr><td>New Zealand&nbsp;<\/td><td>0800 849 193<\/td><\/tr><tr><td>International&nbsp;<\/td><td>+61 (3) 9125 7670<\/td><\/tr><\/tbody><\/table><\/figure>\n<\/div>\n<\/div>\n<\/div>\n\n\n        <\/div>\n    <\/section>\n\n\n\n\n        <section class=\"archive-products archive-integrations text-bg-white\">\n        <div class=\"py-26\">\n            <div class=\"container-medium\">\n                <div class=\"mb-12 mb-md-18\">\n                    <div class=\"intro mb-4 mb-md-0\">\n                        \n\n<h6 class=\"wp-block-heading text-small-normal has-text-align-center fw-bold mc-2\" class=\"wp-block-heading text-small-normal has-text-align-center fw-bold mc-2\" id=\"\">\n\t\t\t\t<\/h6>\n\n\n\n<h2 class=\"wp-block-heading section-title heading-h3 mb-4 has-text-align-center\" class=\"wp-block-heading section-title heading-h3 mb-4 has-text-align-center\" id=\"education-webinars\">\n\t\t\t\tEducation &amp; Webinars<\/h2>\n\n\n\n<p class=\"mb-4 has-text-align-center ms-auto me-auto\"><\/p>\n\n\n\n<div class=\"wp-block-buttons is-content-justification-center is-layout-flex wp-block-buttons-is-layout-flex\"><\/div>\n\n\n                    <\/div>\n                <\/div>\n            <\/div>\n            <div class=\"container\">\n                                    <div class=\"row m-0 gap-8\">\n\n                                                    <div class=\"col-12 col-md p-0\">\n                                <div class=\"rounded h-100 p-3 text-bg-off-white card-wrapper loop-item-off loop-product loop-more position-relative d-flex flex-column align-items-start justify-content-end\">\n\n                                    \n                                    <div>\n                                        <h5 class=\"loop-item-title heading-h5\" class=\"loop-item-title heading-h5\" id=\"governance-risk-and-compliance-grc\">\n\t\t\t\tGovernance, Risk and Compliance (GRC)<\/h5>\n                                        Access extensive learning content, book a webinar or view on-demand. \n                                                                                    <div class=\"d-flex flex-wrap mt-3 gap-3\">\n                                                                                                        <a class=\"text-decoration-underline text-teal\" target=\"_blank\" href=\"https:\/\/grc-support.rldatix.com\/hc\/en-us\/categories\/8110328980764\"\">Login<\/a>\n                                     \n                                <\/div>\n                                \n                            <\/div>\n                        <\/div>\n                    <\/div>\n\n                    \n                                                                                <div class=\"col-12 col-md p-0\">\n                                <div class=\"rounded h-100 p-3 text-bg-off-white card-wrapper loop-item-off loop-product loop-more position-relative d-flex flex-column align-items-start justify-content-end\">\n\n                                    \n                                    <div>\n                                        <h5 class=\"loop-item-title heading-h5\" class=\"loop-item-title heading-h5\" id=\"workforce-management\">\n\t\t\t\tWorkforce Management<\/h5>\n                                        Explore expert-led, on-demand training or join a live webinar.\n                                                                                    <div class=\"d-flex flex-wrap mt-3 gap-3\">\n                                                                                                        <a class=\"text-decoration-underline text-teal\" target=\"_blank\" href=\"https:\/\/www.allocate.support\/hc\/en-us\/categories\/4544935167004\"\">Login<\/a>\n                                     \n                                <\/div>\n                                \n                            <\/div>\n                        <\/div>\n                    <\/div>\n\n                    <\/div><div class=\" row m-0 mt-8 gap-8\">\n                                                    \n                                                                                                <\/div>\n                                        \n                                    <\/div>\n    <\/section>\n\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":6,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"template-full-width.php","meta":{"_acf_changed":false,"inline_featured_image":false,"footnotes":""},"class_list":["post-262","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v25.5 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>RLDatix Customer Support | Help, Training &amp; Portal Login<\/title>\n<meta name=\"description\" content=\"Access RLDatix customer support, phone assistance, and our Support Portal for product help, training, education and troubleshooting across Australia and New Zealand.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.rldatix.com\/en-apac\/support\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"RLDatix Customer Support | Help, Training &amp; Portal Login\" \/>\n<meta property=\"og:description\" content=\"Access RLDatix customer support, phone assistance, and our Support Portal for product help, training, education and troubleshooting across Australia and New Zealand.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.rldatix.com\/en-apac\/support\/\" \/>\n<meta property=\"og:site_name\" content=\"Asia-Pacific\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/RLDatix\/\" \/>\n<meta property=\"article:modified_time\" content=\"2026-04-01T07:28:23+00:00\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"1 minute\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/www.rldatix.com\/en-apac\/support\/\",\"url\":\"https:\/\/www.rldatix.com\/en-apac\/support\/\",\"name\":\"RLDatix Customer Support | Help, Training & Portal Login\",\"isPartOf\":{\"@id\":\"https:\/\/www.rldatix.com\/en-apac\/#website\"},\"datePublished\":\"2024-05-21T06:35:05+00:00\",\"dateModified\":\"2026-04-01T07:28:23+00:00\",\"description\":\"Access RLDatix customer support, phone assistance, and our Support Portal for product help, training, education and troubleshooting across Australia and New Zealand.\",\"breadcrumb\":{\"@id\":\"https:\/\/www.rldatix.com\/en-apac\/support\/#breadcrumb\"},\"inLanguage\":\"en-AU\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/www.rldatix.com\/en-apac\/support\/\"]}],\"about\":{\"@id\":\"https:\/\/www.rldatix.com\/en-apac\/#organization\"}},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/www.rldatix.com\/en-apac\/support\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"RLDatix \u2013 Asia Pacific\",\"item\":\"https:\/\/www.rldatix.com\/en-apac\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Support\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/www.rldatix.com\/en-apac\/#website\",\"url\":\"https:\/\/www.rldatix.com\/en-apac\/\",\"name\":\"RLDatix \u2013 Asia Pacific\",\"description\":\"RLDatix, the real life decisions software solutions driving health in healthcare, helping organise, reduce harm, improve safety and strengthen patient and staff outcomes through systemwide decision making\",\"publisher\":{\"@id\":\"https:\/\/www.rldatix.com\/en-apac\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/www.rldatix.com\/en-apac\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"en-AU\"},{\"@type\":\"Organization\",\"@id\":\"https:\/\/www.rldatix.com\/en-apac\/#organization\",\"name\":\"RLDatix \u2013 Asia Pacific\",\"url\":\"https:\/\/www.rldatix.com\/en-apac\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-AU\",\"@id\":\"https:\/\/www.rldatix.com\/en-apac\/#\/schema\/logo\/image\/\",\"url\":\"https:\/\/www.rldatix.com\/en-apac\/wp-content\/uploads\/sites\/7\/2025\/12\/APAC-OpenGraph-Image.jpg\",\"contentUrl\":\"https:\/\/www.rldatix.com\/en-apac\/wp-content\/uploads\/sites\/7\/2025\/12\/APAC-OpenGraph-Image.jpg\",\"width\":1200,\"height\":630,\"caption\":\"RLDatix \u2013 Asia Pacific\"},\"image\":{\"@id\":\"https:\/\/www.rldatix.com\/en-apac\/#\/schema\/logo\/image\/\"},\"sameAs\":[\"https:\/\/www.facebook.com\/RLDatix\/\",\"https:\/\/www.instagram.com\/rldatix\/\",\"https:\/\/www.linkedin.com\/company\/rldatix-australia\/\"],\"areaServed\":\"Worldwide\",\"parentOrganization\":{\"@id\":\"https:\/\/www.rldatix.com\/#organization\"}},{\"@type\":\"Organization\",\"@id\":\"https:\/\/www.rldatix.com\/#organization\",\"name\":\"RLDatix\",\"url\":\"https:\/\/www.rldatix.com\/\"}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"RLDatix Customer Support | Help, Training & Portal Login","description":"Access RLDatix customer support, phone assistance, and our Support Portal for product help, training, education and troubleshooting across Australia and New Zealand.","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/www.rldatix.com\/en-apac\/support\/","og_locale":"en_US","og_type":"article","og_title":"RLDatix Customer Support | Help, Training & Portal Login","og_description":"Access RLDatix customer support, phone assistance, and our Support Portal for product help, training, education and troubleshooting across Australia and New Zealand.","og_url":"https:\/\/www.rldatix.com\/en-apac\/support\/","og_site_name":"Asia-Pacific","article_publisher":"https:\/\/www.facebook.com\/RLDatix\/","article_modified_time":"2026-04-01T07:28:23+00:00","twitter_card":"summary_large_image","twitter_misc":{"Est. reading time":"1 minute"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"WebPage","@id":"https:\/\/www.rldatix.com\/en-apac\/support\/","url":"https:\/\/www.rldatix.com\/en-apac\/support\/","name":"RLDatix Customer Support | Help, Training & Portal Login","isPartOf":{"@id":"https:\/\/www.rldatix.com\/en-apac\/#website"},"datePublished":"2024-05-21T06:35:05+00:00","dateModified":"2026-04-01T07:28:23+00:00","description":"Access RLDatix customer support, phone assistance, and our Support Portal for product help, training, education and troubleshooting across Australia and New Zealand.","breadcrumb":{"@id":"https:\/\/www.rldatix.com\/en-apac\/support\/#breadcrumb"},"inLanguage":"en-AU","potentialAction":[{"@type":"ReadAction","target":["https:\/\/www.rldatix.com\/en-apac\/support\/"]}],"about":{"@id":"https:\/\/www.rldatix.com\/en-apac\/#organization"}},{"@type":"BreadcrumbList","@id":"https:\/\/www.rldatix.com\/en-apac\/support\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"RLDatix \u2013 Asia Pacific","item":"https:\/\/www.rldatix.com\/en-apac\/"},{"@type":"ListItem","position":2,"name":"Support"}]},{"@type":"WebSite","@id":"https:\/\/www.rldatix.com\/en-apac\/#website","url":"https:\/\/www.rldatix.com\/en-apac\/","name":"RLDatix \u2013 Asia Pacific","description":"RLDatix, the real life decisions software solutions driving health in healthcare, helping organise, reduce harm, improve safety and strengthen patient and staff outcomes through systemwide decision making","publisher":{"@id":"https:\/\/www.rldatix.com\/en-apac\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/www.rldatix.com\/en-apac\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"en-AU"},{"@type":"Organization","@id":"https:\/\/www.rldatix.com\/en-apac\/#organization","name":"RLDatix \u2013 Asia Pacific","url":"https:\/\/www.rldatix.com\/en-apac\/","logo":{"@type":"ImageObject","inLanguage":"en-AU","@id":"https:\/\/www.rldatix.com\/en-apac\/#\/schema\/logo\/image\/","url":"https:\/\/www.rldatix.com\/en-apac\/wp-content\/uploads\/sites\/7\/2025\/12\/APAC-OpenGraph-Image.jpg","contentUrl":"https:\/\/www.rldatix.com\/en-apac\/wp-content\/uploads\/sites\/7\/2025\/12\/APAC-OpenGraph-Image.jpg","width":1200,"height":630,"caption":"RLDatix \u2013 Asia Pacific"},"image":{"@id":"https:\/\/www.rldatix.com\/en-apac\/#\/schema\/logo\/image\/"},"sameAs":["https:\/\/www.facebook.com\/RLDatix\/","https:\/\/www.instagram.com\/rldatix\/","https:\/\/www.linkedin.com\/company\/rldatix-australia\/"],"areaServed":"Worldwide","parentOrganization":{"@id":"https:\/\/www.rldatix.com\/#organization"}},{"@type":"Organization","@id":"https:\/\/www.rldatix.com\/#organization","name":"RLDatix","url":"https:\/\/www.rldatix.com\/"}]}},"_links":{"self":[{"href":"https:\/\/www.rldatix.com\/en-apac\/wp-json\/wp\/v2\/pages\/262","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.rldatix.com\/en-apac\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.rldatix.com\/en-apac\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.rldatix.com\/en-apac\/wp-json\/wp\/v2\/users\/6"}],"replies":[{"embeddable":true,"href":"https:\/\/www.rldatix.com\/en-apac\/wp-json\/wp\/v2\/comments?post=262"}],"version-history":[{"count":0,"href":"https:\/\/www.rldatix.com\/en-apac\/wp-json\/wp\/v2\/pages\/262\/revisions"}],"wp:attachment":[{"href":"https:\/\/www.rldatix.com\/en-apac\/wp-json\/wp\/v2\/media?parent=262"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}