{"id":8485,"date":"2026-04-09T14:53:10","date_gmt":"2026-04-09T13:53:10","guid":{"rendered":"https:\/\/www.rldatix.com\/en-mea\/?post_type=product&#038;p=8485"},"modified":"2026-08-04T09:13:19","modified_gmt":"2026-08-04T08:13:19","slug":"patient-feedback","status":"publish","type":"product","link":"https:\/\/www.rldatix.com\/en-mea\/solution\/patient-feedback\/","title":{"rendered":"Patient Feedback"},"content":{"rendered":"\n        <section id=\"\"\n        class=\"hero-tertiary overflow-hidden text-bg-off-white pt-46 pt-lg-46 pb-14 pb-lg-14\"\n        data-bs-theme=\"light\">\n        <div class=\"container\">\n            <div class=\"breadcrumb text-start d-block d-lg-none mb-10\"><span><span><a href=\"https:\/\/www.rldatix.com\/en-mea\/\"><i class=\"icon-home\"><\/i><span class=\"hide-breadcrumb-text\">RLDatix \u2013 Middle East &amp; Africa<span><\/a><\/span><\/span><\/div>            <div class=\"row align-items-end align-items-xxl-stretch\">\n                <div class=\"col-lg-6 order-1 order-md-2 order-lg-1 mt-8 mt-lg-0\">\n                    <div class=\"me-0 me-md-24 d-flex flex-column h-100\">\n                        <div class=\"breadcrumb text-start d-none d-lg-block mb-10 mb-md-21\"><span><span><a href=\"https:\/\/www.rldatix.com\/en-mea\/\"><i class=\"icon-home\"><\/i><span class=\"hide-breadcrumb-text\">RLDatix \u2013 Middle East &amp; Africa<span><\/a><\/span><\/span><\/div>\n                        <div class=\"mt-auto\">\n                                                            <h5 class=\"text-small-normal fw-medium mb-3 d-flex gap-2 align-items-center\">\n                                                                        Patient Feedback                                <\/h5>\n                                                        \n\n<h1 class=\"wp-block-heading heading-h2 mb-4\">Improve patient outcomes. Exceed expectations.<\/h1>\n\n\n\n<p class=\"text-medium-normal mb-8 wp-block-paragraph\">Patient Feedback helps organizations across the Middle East capture and respond to complaints, concerns,&nbsp;comments&nbsp;and compliments in one structured system. By turning feedback into clear information and actions, teams can resolve issues more quickly and create a better experience for patients,&nbsp;families&nbsp;and staff.<\/p>\n\n\n\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/www.rldatix.com\/en-mea\/solution\/patient-feedback\/#form\">Book a Demo<\/a><\/div>\n\n\n<\/div>\n\n\n                        <\/div>\n                    <\/div>\n                <\/div>\n                <div class=\"col-lg-6 order-2 order-md-1 order-lg-2\">\n                    <!-- Condition for Video -->\n                                            <div class=\"text-center img-wrapper\">\n                            <div class=\"\">\n                                <img decoding=\"async\" class=\"rounded-4 img-fluid mt-12 mt-md-0 mb-0 mb-md-8 mb-lg-0 default-image\"\n                                    src=\"https:\/\/www.rldatix.com\/en-mea\/wp-content\/uploads\/sites\/15\/2026\/07\/iStock-2164367790_1080x810-720x478.webp\"\n                                    alt=\"\" \/>\n\n                                <div style=\"background-image: url('https:\/\/www.rldatix.com\/en-mea\/wp-content\/uploads\/sites\/15\/2026\/07\/iStock-2164367790_1080x810-720x665.webp')\"\n                                    class=\"mt-12 mt-md-0 mb-0 mb-md-8 mb-lg-0 bleed-image\"><\/div>\n                                <!-- Video -->\n                                                            <\/div>\n                        <\/div>\n                                    <\/div>\n            <\/div>\n        <\/div>\n    <\/section>\n\n\n\n\n<section \n\tid=\"\"\n\tclass=\"feature-grid py-17 py-md-26 text-bg-teal\" \n\tdata-bs-theme=\"dark\">\n\t<div class=\"container\">\n\n\t\t\t\t<div class=\"d-flex flex-column flex-md-row gap-3 gap-md-0 mb-14 mb-md-18 intro justify-content-between align-items-start align-items-md-center\">\n\n<div class=\"wp-block-group details is-layout-flow wp-block-group-is-layout-flow\">\n<p class=\"text-small-normal fw-bold mb-2 wp-block-paragraph\">Key Features<\/p>\n\n\n\n<h3 class=\"wp-block-heading heading-h3 mb-0\">Turn feedback into actionable insights<\/h3>\n\n\n\n<p class=\"text-medium-normal mt-3 mb-0 wp-block-paragraph\">Feedback is only valuable when it leads to learning and change. RLDatix Patient Feedback brings together&nbsp;different types&nbsp;of feedback so you can see patterns&nbsp;and focus improvement work where it will have the greatest impact.&nbsp;This approach ensures a seamless patient experience, improves responsiveness and&nbsp;providing&nbsp;a comprehensive view of patient sentiment across the entire care journey.&nbsp;<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\"><\/div>\n\n<\/div>\n\t\t\n\t\t\t\t<div class=\"features rounded-4 text-bg-white p-4 p-md-10  \">\n\t\t\t<div class=\"row row-gap-6 row-gap-md-0 row-cols-1 row-cols-md-4\">\n\t\t\t\t\t\t\t\t<div class=\"col-12 col-md flex-fill\">\n\t\t\t\t\t<div class=\"p-0 p-md-3\">\n\t\t\t\t\t\t<h2 \n\t\t\t\t\t\t\tclass=\"heading-h1 lh-0 icn-wrapper mb-3 d-inline-flex align-items-center justify-content-center  rounded text-bg-orange-50 px-2\" \n\t\t\t\t\t\t\tstyle=\"\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" src=\"https:\/\/www.rldatix.com\/en-mea\/wp-content\/uploads\/sites\/15\/2024\/09\/Task-List.svg\" alt=\"\" class=\"img-fluid\" \/>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/h2>\n\n\t\t\t\t\t\t\t\t\t\t\t\t<strong class=\"d-block text-medium-normal fw-bold mb-2\">Capture the 4Cs<\/strong>\n\t\t\t\t\t\t\n\t\t\t\t\t\t                        <p class=\"text-regular-normal m-0 text-teal\">Track complaints, concerns, comments and compliments in one place, with built\u2011in tools to support exporting and mapping to external reporting requirements. <\/p>\n                        \n                        \t\t\t\t\t\t\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"col-12 col-md flex-fill\">\n\t\t\t\t\t<div class=\"p-0 p-md-3\">\n\t\t\t\t\t\t<h2 \n\t\t\t\t\t\t\tclass=\"heading-h1 lh-0 icn-wrapper mb-3 d-inline-flex align-items-center justify-content-center  rounded text-bg-orange-50 px-2\" \n\t\t\t\t\t\t\tstyle=\"\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" src=\"https:\/\/www.rldatix.com\/en-mea\/wp-content\/uploads\/sites\/15\/2024\/09\/Summit.svg\" alt=\"\" class=\"img-fluid\" \/>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/h2>\n\n\t\t\t\t\t\t\t\t\t\t\t\t<strong class=\"d-block text-medium-normal fw-bold mb-2\">Learn and improve<\/strong>\n\t\t\t\t\t\t\n\t\t\t\t\t\t                        <p class=\"text-regular-normal m-0 text-teal\">Help teams treat feedback as an opportunity, not just a task. Respond, resolve and then review themes so that services become safer and more responsive over time. <\/p>\n                        \n                        \t\t\t\t\t\t\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"col-12 col-md flex-fill\">\n\t\t\t\t\t<div class=\"p-0 p-md-3\">\n\t\t\t\t\t\t<h2 \n\t\t\t\t\t\t\tclass=\"heading-h1 lh-0 icn-wrapper mb-3 d-inline-flex align-items-center justify-content-center  rounded text-bg-orange-50 px-2\" \n\t\t\t\t\t\t\tstyle=\"\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" src=\"https:\/\/www.rldatix.com\/en-mea\/wp-content\/uploads\/sites\/15\/2024\/09\/Party.svg\" alt=\"\" class=\"img-fluid\" \/>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/h2>\n\n\t\t\t\t\t\t\t\t\t\t\t\t<strong class=\"d-block text-medium-normal fw-bold mb-2\">Celebrate success<\/strong>\n\t\t\t\t\t\t\n\t\t\t\t\t\t                        <p class=\"text-regular-normal m-0 text-teal\">Highlight staff compliments through dashboards and stories, reinforcing positive behaviors and supporting a strong safety culture.<\/p>\n                        \n                        \t\t\t\t\t\t\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"col-12 col-md flex-fill\">\n\t\t\t\t\t<div class=\"p-0 p-md-3\">\n\t\t\t\t\t\t<h2 \n\t\t\t\t\t\t\tclass=\"heading-h1 lh-0 icn-wrapper mb-3 d-inline-flex align-items-center justify-content-center  rounded text-bg-orange-50 px-2\" \n\t\t\t\t\t\t\tstyle=\"\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" src=\"https:\/\/www.rldatix.com\/en-mea\/wp-content\/uploads\/sites\/15\/2024\/09\/Location.svg\" alt=\"\" class=\"img-fluid\" \/>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/h2>\n\n\t\t\t\t\t\t\t\t\t\t\t\t<strong class=\"d-block text-medium-normal fw-bold mb-2\"> Identify systemic issues<\/strong>\n\t\t\t\t\t\t\n\t\t\t\t\t\t                        <p class=\"text-regular-normal m-0 text-teal\">Use feedback to surface recurring problems, such as communication gaps or access challenges that require organization\u2011wide attention. <\/p>\n                        \n                        \t\t\t\t\t\t\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"col-12 col-md flex-fill\">\n\t\t\t\t\t<div class=\"p-0 p-md-3\">\n\t\t\t\t\t\t<h2 \n\t\t\t\t\t\t\tclass=\"heading-h1 lh-0 icn-wrapper mb-3 d-inline-flex align-items-center justify-content-center  rounded text-bg-orange-50 px-2\" \n\t\t\t\t\t\t\tstyle=\"\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" src=\"https:\/\/www.rldatix.com\/en-mea\/wp-content\/uploads\/sites\/15\/2024\/09\/Graph.svg\" alt=\"\" class=\"img-fluid\" \/>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/h2>\n\n\t\t\t\t\t\t\t\t\t\t\t\t<strong class=\"d-block text-medium-normal fw-bold mb-2\">Improve satisfaction scores<\/strong>\n\t\t\t\t\t\t\n\t\t\t\t\t\t                        <p class=\"text-regular-normal m-0 text-teal\">Give leaders timely insight for surveys and performance measures by providing reports on trends, response times and outcomes for different services. <\/p>\n                        \n                        \t\t\t\t\t\t\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"col-12 col-md flex-fill\">\n\t\t\t\t\t<div class=\"p-0 p-md-3\">\n\t\t\t\t\t\t<h2 \n\t\t\t\t\t\t\tclass=\"heading-h1 lh-0 icn-wrapper mb-3 d-inline-flex align-items-center justify-content-center  rounded text-bg-orange-50 px-2\" \n\t\t\t\t\t\t\tstyle=\"\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" src=\"https:\/\/www.rldatix.com\/en-mea\/wp-content\/uploads\/sites\/15\/2024\/09\/Medical-Files.svg\" alt=\"\" class=\"img-fluid\" \/>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/h2>\n\n\t\t\t\t\t\t\t\t\t\t\t\t<strong class=\"d-block text-medium-normal fw-bold mb-2\">Meet regulatory requirements<\/strong>\n\t\t\t\t\t\t\n\t\t\t\t\t\t                        <p class=\"text-regular-normal m-0 text-teal\">Support submissions to regulators and national bodies with structured data and export functions, helping to evidence how feedback is handled and acted upon.<\/p>\n                        \n                        \t\t\t\t\t\t\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"col-12 col-md flex-fill\">\n\t\t\t\t\t<div class=\"p-0 p-md-3\">\n\t\t\t\t\t\t<h2 \n\t\t\t\t\t\t\tclass=\"heading-h1 lh-0 icn-wrapper mb-3 d-inline-flex align-items-center justify-content-center  rounded text-bg-orange-50 px-2\" \n\t\t\t\t\t\t\tstyle=\"\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" src=\"https:\/\/www.rldatix.com\/en-mea\/wp-content\/uploads\/sites\/15\/2025\/07\/User-Multiple-2.svg\" alt=\"\" class=\"img-fluid\" \/>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/h2>\n\n\t\t\t\t\t\t\t\t\t\t\t\t<strong class=\"d-block text-medium-normal fw-bold mb-2\">Integrate patient feedback across channels<\/strong>\n\t\t\t\t\t\t\n\t\t\t\t\t\t                        <p class=\"text-regular-normal m-0 text-teal\">Connect your centralized chatbot, WhatsApp Business, omnichannel communication platforms, social media channels, mobile applications and national digital portals such as Tawakkalna to consolidate, analyze and act on patient feedback from multiple touchpoints.<\/p>\n                        \n                        \t\t\t\t\t\t\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\n\t<\/div>\n<\/section>\n\n\n\n\n    \n\n    <section\n        id=\"\"\n        class=\"text-image text-bg-white py-16 overflow-hidden text-image-6a8e6f8662e5a animation\"\n        data-bs-theme=\"white\">\n        <div class=\"container\">\n            <div class=\"row\">\n\n                <div class=\"col-lg-6 order-lg-1 bleed-off\">\n                    <div class=\"mb-6 mb-lg-0 position-relative\">\n                                                    <div class=\"images d-none d-lg-block\">\n                                                                    <div\n                                        style=\"background-image: url('https:\/\/www.rldatix.com\/en-mea\/wp-content\/uploads\/sites\/15\/2026\/07\/iStock-2190085149_1080x1080-720x800.webp')\"\n                                        class=\"img-wrapper img-fluid d-block rounded-4\">\n                                        <img decoding=\"async\" src=\"https:\/\/www.rldatix.com\/en-mea\/wp-content\/uploads\/sites\/15\/2026\/07\/iStock-2190085149_1080x1080-720x800.webp\" alt=\"\" class=\"img-fluid  opacity-0 rounded-4\" \/>\n                                    <\/div>\n                                                            <\/div>\n\n                                                            <div class=\"images d-block d-lg-none\">\n                                    <img decoding=\"async\" src=\"https:\/\/www.rldatix.com\/en-mea\/wp-content\/uploads\/sites\/15\/2026\/07\/iStock-2190085149_1080x1080-720x800.webp\" alt=\"\" class=\"img-fluid w-100 d-block rounded-4\" \/>\n                                <\/div>\n                            \n                            \n                                                <\/div>\n\n                <\/div>\n\n                <div class=\"col-lg-6 order-lg-2\">\n                    <div class=\"d-flex flex-column text-wrapper justify-content-center  h-100 rounded  ps-xl-30\">\n                        \n\n<p class=\"fw-bold text-small-normal mb-2 wp-block-paragraph\">Actionable Information<\/p>\n\n\n\n<h4 class=\"wp-block-heading heading-h4 mb-4\">Access the correct information and find faster resolutions<\/h4>\n\n\n\n<p class=\"mb-8 text-medium wp-block-paragraph\">Patient Feedback brings together information from phone calls, forms, online&nbsp;portals&nbsp;and face\u2011to\u2011face conversations into one structured record. Teams can see the full story of each case, from first contact to resolution, helping them respond more quickly and communicate more clearly with patients and families.&nbsp;<\/p>\n\n\n\n                        \n                        \n                    <\/div>\n                <\/div>\n\n            <\/div>\n        <\/div>\n    <\/section>\n\n\n\n\n    \n\n    <section\n        id=\"\"\n        class=\"text-image text-bg-white py-16 overflow-hidden text-image-6a8e6f866549d animation\"\n        data-bs-theme=\"light\">\n        <div class=\"container\">\n            <div class=\"row\">\n\n                <div class=\"col-lg-6 order-lg-2 bleed-off\">\n                    <div class=\"mb-6 mb-lg-0 position-relative\">\n                                                    <div class=\"images d-none d-lg-block\">\n                                                                    <div\n                                        style=\"background-image: url('https:\/\/www.rldatix.com\/en-mea\/wp-content\/uploads\/sites\/15\/2026\/07\/iStock-1176308839_1080x1080-720x800.webp')\"\n                                        class=\"img-wrapper img-fluid d-block rounded-4\">\n                                        <img decoding=\"async\" src=\"https:\/\/www.rldatix.com\/en-mea\/wp-content\/uploads\/sites\/15\/2026\/07\/iStock-1176308839_1080x1080-720x800.webp\" alt=\"\" class=\"img-fluid  opacity-0 rounded-4\" \/>\n                                    <\/div>\n                                                            <\/div>\n\n                                                            <div class=\"images d-block d-lg-none\">\n                                    <img decoding=\"async\" src=\"https:\/\/www.rldatix.com\/en-mea\/wp-content\/uploads\/sites\/15\/2026\/07\/iStock-1176308839_1080x1080-720x800.webp\" alt=\"\" class=\"img-fluid w-100 d-block rounded-4\" \/>\n                                <\/div>\n                            \n                            \n                                                <\/div>\n\n                <\/div>\n\n                <div class=\"col-lg-6 order-lg-1\">\n                    <div class=\"d-flex flex-column text-wrapper justify-content-center  h-100 rounded  pe-xl-30\">\n                        \n\n<p class=\"fw-bold text-small-normal mb-2 wp-block-paragraph\">Efficiency Through Automation<\/p>\n\n\n\n<h4 class=\"wp-block-heading heading-h4 mb-4\">Automate your workflow<\/h4>\n\n\n\n<p class=\"wp-block-paragraph\">Automated workflows help route new feedback to the right teams, support acknowledgment and response within the agreed timeframe (SLAs), and remind staff when updates are due. This reduces manual tracking, supports consistent processes and to dedicate more time to meaningful patient interactions and communication.<\/p>\n\n\n\n                        \n                        \n                    <\/div>\n                <\/div>\n\n            <\/div>\n        <\/div>\n    <\/section>\n\n\n\n\n    \n\n    <section\n        id=\"\"\n        class=\"text-image text-bg-white py-16 overflow-hidden text-image-6a8e6f86671b3 animation\"\n        data-bs-theme=\"white\">\n        <div class=\"container\">\n            <div class=\"row\">\n\n                <div class=\"col-lg-6 order-lg-1 bleed-off\">\n                    <div class=\"mb-6 mb-lg-0 position-relative\">\n                                                    <div class=\"images d-none d-lg-block\">\n                                                                    <div\n                                        style=\"background-image: url('https:\/\/www.rldatix.com\/en-mea\/wp-content\/uploads\/sites\/15\/2026\/07\/iStock-1389755765_1080x1080-720x800.webp')\"\n                                        class=\"img-wrapper img-fluid d-block rounded-4\">\n                                        <img decoding=\"async\" src=\"https:\/\/www.rldatix.com\/en-mea\/wp-content\/uploads\/sites\/15\/2026\/07\/iStock-1389755765_1080x1080-720x800.webp\" alt=\"\" class=\"img-fluid  opacity-0 rounded-4\" \/>\n                                    <\/div>\n                                                            <\/div>\n\n                                                            <div class=\"images d-block d-lg-none\">\n                                    <img decoding=\"async\" src=\"https:\/\/www.rldatix.com\/en-mea\/wp-content\/uploads\/sites\/15\/2026\/07\/iStock-1389755765_1080x1080-720x800.webp\" alt=\"\" class=\"img-fluid w-100 d-block rounded-4\" \/>\n                                <\/div>\n                            \n                            \n                                                <\/div>\n\n                <\/div>\n\n                <div class=\"col-lg-6 order-lg-2\">\n                    <div class=\"d-flex flex-column text-wrapper justify-content-center  h-100 rounded  ps-xl-30\">\n                        \n\n<p class=\"fw-bold text-small-normal mb-2 wp-block-paragraph\">Unified Data View<\/p>\n\n\n\n<h4 class=\"wp-block-heading heading-h4 mb-4\">Enable your team with&nbsp;a holistic view of shared data<\/h4>\n\n\n\n<p class=\"mb-8 text-medium wp-block-paragraph\">By integrating Patient Feedback with incident reporting, risk management and other RLDatix solutions, organizations can view patient experience alongside safety and operational data.&nbsp;This unified view helps leaders understand where issues are linked, prioritize improvement&nbsp;initiatives&nbsp;and share learning more effectively across sites.<\/p>\n\n\n\n                        \n                                                    <div class=\"buttons d-flex mt-8\">\n                                                                        <a href=\"https:\/\/www.rldatix.com\/en-mea\/solution\/patient-feedback\/#form\" class=\"btn btn-outline-dark mt-auto mt-8 d-inline-block rounded-pill\">Book a Demo<\/a>\n                                                            <\/div>\n                        \n                    <\/div>\n                <\/div>\n\n            <\/div>\n        <\/div>\n    <\/section>\n\n\n\n\n    \n    <section\n        class=\"accordion accordion-wide py-16 py-md-26 text-bg-white\"\n        id=\"\" data-bs-theme=\"darkest\">\n        <div class=\"container\">\n            \n\n<div class=\"wp-block-columns accordion-intro-row is-layout-flex wp-container-core-columns-is-layout-8f761849 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p class=\"text-small-normal fw-bold mb-2 wp-block-paragraph\"><\/p>\n\n\n\n<h2 class=\"wp-block-heading heading-h2 mb-4 mb-md-4\">FAQs<\/h2>\n\n\n\n<p class=\"mb-6 mb-md-4 wp-block-paragraph\"><\/p>\n\n\n\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\"><\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-column accordion-items-column is-layout-flow wp-block-column-is-layout-flow\">\n\n\n<div class=\"accordion-item mb-1 border-0 bg-transparent rounded-3 d-flex gap-1\" id=\"\">\n    <div class=\"text-bg-off-white rounded-2 flex-grow-1 text-left\">\n        <button\n            class=\"accordion-header accordion-button collapsed border-0 bg-transparent text-dark m-0 heading-h6 px-3 py-3 px-md-8 py-md-6\"\n            type=\"button\" data-bs-toggle=\"collapse\" data-bs-target=\"#collapse-6a8e6f86695fc\" aria-expanded=\"false\"\n            aria-controls=\"collapse-6a8e6f86695fc\">\n            <span>1) What types of feedback can RLDatix Patient Feedback capture?<\/span>\n            <span class=\"accordion-icon\" aria-hidden=\"true\"><\/span>\n        <\/button>\n        <div id=\"collapse-6a8e6f86695fc\" class=\"accordion-collapse collapse \" data-bs-parent=\".accordion\">\n            <div class=\"accordion-body pt-0\">\n                \n\n<p class=\"wp-block-paragraph\">The system is designed to capture&nbsp;the &#8220;4Cs&#8221; \u2013 complaints, concerns,&nbsp;comments&nbsp;and compliments \u2013&nbsp;from multiple channels, including phone, email, online forms and in\u2011person conversations.<\/p>\n\n\n            <\/div>\n        <\/div>\n    <\/div>\n<\/div>\n\n<div class=\"accordion-item mb-1 border-0 bg-transparent rounded-3 d-flex gap-1\" id=\"\">\n    <div class=\"text-bg-off-white rounded-2 flex-grow-1 text-left\">\n        <button\n            class=\"accordion-header accordion-button collapsed border-0 bg-transparent text-dark m-0 heading-h6 px-3 py-3 px-md-8 py-md-6\"\n            type=\"button\" data-bs-toggle=\"collapse\" data-bs-target=\"#collapse-6a8e6f8669836\" aria-expanded=\"false\"\n            aria-controls=\"collapse-6a8e6f8669836\">\n            <span>2) How does Patient Feedback support faster resolution of complaints? <\/span>\n            <span class=\"accordion-icon\" aria-hidden=\"true\"><\/span>\n        <\/button>\n        <div id=\"collapse-6a8e6f8669836\" class=\"accordion-collapse collapse \" data-bs-parent=\".accordion\">\n            <div class=\"accordion-body pt-0\">\n                \n\n<p class=\"wp-block-paragraph\">Structured workflows guide staff through acknowledgment,&nbsp;investigation&nbsp;and response steps, while dashboards highlight overdue cases so managers can intervene early.&nbsp;<\/p>\n\n\n            <\/div>\n        <\/div>\n    <\/div>\n<\/div>\n\n<div class=\"accordion-item mb-1 border-0 bg-transparent rounded-3 d-flex gap-1\" id=\"\">\n    <div class=\"text-bg-off-white rounded-2 flex-grow-1 text-left\">\n        <button\n            class=\"accordion-header accordion-button collapsed border-0 bg-transparent text-dark m-0 heading-h6 px-3 py-3 px-md-8 py-md-6\"\n            type=\"button\" data-bs-toggle=\"collapse\" data-bs-target=\"#collapse-6a8e6f866999d\" aria-expanded=\"false\"\n            aria-controls=\"collapse-6a8e6f866999d\">\n            <span>3) Can we use Patient Feedback data to support regulatory reporting?<\/span>\n            <span class=\"accordion-icon\" aria-hidden=\"true\"><\/span>\n        <\/button>\n        <div id=\"collapse-6a8e6f866999d\" class=\"accordion-collapse collapse \" data-bs-parent=\".accordion\">\n            <div class=\"accordion-body pt-0\">\n                \n\n<p class=\"wp-block-paragraph\">Yes. Structured fields and export tools allow you to prepare datasets for regulators or national bodies,&nbsp;demonstrating&nbsp;how feedback is received,&nbsp;managed&nbsp;and resolved.&nbsp;<\/p>\n\n\n            <\/div>\n        <\/div>\n    <\/div>\n<\/div>\n\n<div class=\"accordion-item mb-1 border-0 bg-transparent rounded-3 d-flex gap-1\" id=\"\">\n    <div class=\"text-bg-off-white rounded-2 flex-grow-1 text-left\">\n        <button\n            class=\"accordion-header accordion-button collapsed border-0 bg-transparent text-dark m-0 heading-h6 px-3 py-3 px-md-8 py-md-6\"\n            type=\"button\" data-bs-toggle=\"collapse\" data-bs-target=\"#collapse-6a8e6f8669b76\" aria-expanded=\"false\"\n            aria-controls=\"collapse-6a8e6f8669b76\">\n            <span>4) How does the solution help identify wider improvement opportunities? <\/span>\n            <span class=\"accordion-icon\" aria-hidden=\"true\"><\/span>\n        <\/button>\n        <div id=\"collapse-6a8e6f8669b76\" class=\"accordion-collapse collapse \" data-bs-parent=\".accordion\">\n            <div class=\"accordion-body pt-0\">\n                \n\n<p class=\"wp-block-paragraph\">Trend and theme analysis across different services and locations helps surface systemic issues, such as communication problems or access challenges, that require broader&nbsp;improvement initiatives.&nbsp;<\/p>\n\n\n            <\/div>\n        <\/div>\n    <\/div>\n<\/div>\n\n<div class=\"accordion-item mb-1 border-0 bg-transparent rounded-3 d-flex gap-1\" id=\"\">\n    <div class=\"text-bg-off-white rounded-2 flex-grow-1 text-left\">\n        <button\n            class=\"accordion-header accordion-button collapsed border-0 bg-transparent text-dark m-0 heading-h6 px-3 py-3 px-md-8 py-md-6\"\n            type=\"button\" data-bs-toggle=\"collapse\" data-bs-target=\"#collapse-6a8e6f8669d61\" aria-expanded=\"false\"\n            aria-controls=\"collapse-6a8e6f8669d61\">\n            <span>5) Can Patient Feedback integrate with other RLDatix solutions? <\/span>\n            <span class=\"accordion-icon\" aria-hidden=\"true\"><\/span>\n        <\/button>\n        <div id=\"collapse-6a8e6f8669d61\" class=\"accordion-collapse collapse \" data-bs-parent=\".accordion\">\n            <div class=\"accordion-body pt-0\">\n                \n\n<p class=\"wp-block-paragraph\">Patient Feedback can be configured to share data with incident,&nbsp;risk&nbsp;and claims systems in the RLDatix platform,&nbsp;providing&nbsp;a more comprehensive view of&nbsp;patient&nbsp;safety and experience.&nbsp;<\/p>\n\n\n            <\/div>\n        <\/div>\n    <\/div>\n<\/div>\n\n<div class=\"accordion-item mb-1 border-0 bg-transparent rounded-3 d-flex gap-1\" id=\"\">\n    <div class=\"text-bg-off-white rounded-2 flex-grow-1 text-left\">\n        <button\n            class=\"accordion-header accordion-button collapsed border-0 bg-transparent text-dark m-0 heading-h6 px-3 py-3 px-md-8 py-md-6\"\n            type=\"button\" data-bs-toggle=\"collapse\" data-bs-target=\"#collapse-6a8e6f8669eeb\" aria-expanded=\"false\"\n            aria-controls=\"collapse-6a8e6f8669eeb\">\n            <span>6) Is the solution suitable for organizations operating across multiple Middle East markets? <\/span>\n            <span class=\"accordion-icon\" aria-hidden=\"true\"><\/span>\n        <\/button>\n        <div id=\"collapse-6a8e6f8669eeb\" class=\"accordion-collapse collapse \" data-bs-parent=\".accordion\">\n            <div class=\"accordion-body pt-0\">\n                \n\n<p class=\"wp-block-paragraph\">Yes. Forms, fields,&nbsp;workflows&nbsp;and reporting can be tailored to local regulatory&nbsp;requirements&nbsp;and languages while still supporting consistent group\u2011level insight.&nbsp;<\/p>\n\n\n            <\/div>\n        <\/div>\n    <\/div>\n<\/div><\/div>\n<\/div>\n\n\n        <\/div>\n    <\/section>\n\n\n\n\n\n<section \n    id=\"form\"\n    class=\"py-17 py-md-26 cta  text-bg-teal overflow-hidden position-relative\">\n    <div class=\"container-small position-relative z-2\">\n\n        <div class=\"mb-10\">\n            \n\n<h2 class=\"wp-block-heading heading-h2 mb-4 has-text-align-center\">Book a Demo<\/h2>\n\n\n\n<p class=\"text-medium-normal mb-0 has-text-align-center wp-block-paragraph\">See why RLDatix is a trusted partner for more than 10,000 organizations around the world.<\/p>\n\n\n        <\/div>\n\n        <div class=\"text-bg-dark rounded-4 p-4 p-md-14\">\n            <script charset=\"utf-8\" type=\"text\/javascript\" src=\"\/\/js-eu1.hsforms.net\/forms\/embed\/v2.js\"><\/script>\r\n<script>\r\n\u00a0 hbspt.forms.create({\r\n\u00a0\u00a0\u00a0 portalId: \"27174408\",\r\n\u00a0\u00a0\u00a0 formId: \"35bdf7ba-fbb4-4d8c-80f8-41e01d947edc\",\r\n\u00a0\u00a0\u00a0 region: \"eu1\"\r\n\u00a0 });\r\n<\/script>        <\/div>\n\n    <\/div>\n\n    \n<\/section>\n\n","protected":false},"excerpt":{"rendered":"","protected":false},"featured_media":7982,"parent":0,"template":"","product_capability":[248],"product_tag":[],"class_list":["post-8485","product","type-product","status-publish","has-post-thumbnail","hentry","product_capability-safety-quality"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v28.2 (Yoast SEO v28.3) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Patient Feedback Software | RLDatix Middle East<\/title>\n<meta name=\"description\" content=\"RLDatix Patient Feedback helps Middle East providers capture complaints, concerns, comments and compliments and turn them into actionable insight and improvement.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.rldatix.com\/en-mea\/solution\/patient-feedback\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Patient Feedback\" \/>\n<meta property=\"og:description\" content=\"RLDatix Patient Feedback helps Middle East providers capture complaints, concerns, comments and compliments and turn them into actionable insight and improvement.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.rldatix.com\/en-mea\/solution\/patient-feedback\/\" \/>\n<meta property=\"og:site_name\" content=\"Middle East &amp; 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