{"id":10274,"date":"2026-05-28T01:52:56","date_gmt":"2026-05-27T18:52:56","guid":{"rendered":"https:\/\/www.rldatix.com\/en-nam\/?p=10274"},"modified":"2026-05-29T00:22:12","modified_gmt":"2026-05-28T17:22:12","slug":"never-satisfied-with-the-status-quo-30-years-of-making-medicine-kinder-and-safer","status":"publish","type":"post","link":"https:\/\/www.rldatix.com\/en-nam\/resources\/never-satisfied-with-the-status-quo-30-years-of-making-medicine-kinder-and-safer\/","title":{"rendered":"Never satisfied with the status quo: 30 years of making medicine kinder and safer"},"content":{"rendered":"\n<p>Thirty years is a long time to spend thinking about patient safety. Dr. Gerald Hickson \u2014 pediatrician, professor and founding director of Vanderbilt Health&#8217;s Center for Patient and Professional Advocacy \u2014 has been doing exactly that. His perspective is hard-won and direct: the healthcare profession has a responsibility to keep getting better, full stop. In this video, he talks about what drives that commitment, what gets in the way and why respect is the foundation everything else is built on.\u00a0<\/p>\n\n\n\n<p>Watch Dr. Gerald Hickson of Vanderbilt Health share what three decades in patient safety has taught him about professional responsibility, respect and what it takes to build a culture that genuinely keeps getting better.\u00a0<\/p>\n\n\n\n<figure class=\"wp-block-embed is-type-video is-provider-vimeo wp-block-embed-vimeo wp-embed-aspect-16-9 wp-has-aspect-ratio\"><div class=\"wp-block-embed__wrapper\">\n<iframe loading=\"lazy\" title=\"HicksonReedit2_WebVersion\" src=\"https:\/\/player.vimeo.com\/video\/1189508441?dnt=1&amp;app_id=122963\" width=\"500\" height=\"281\" frameborder=\"0\" allow=\"autoplay; fullscreen; picture-in-picture; clipboard-write; encrypted-media; web-share\" referrerpolicy=\"strict-origin-when-cross-origin\"><\/iframe>\n<\/div><\/figure>\n\n\n\n<div style=\"height:var(--wp--preset--spacing--60)\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h2 class=\"wp-block-heading\">Key takeaways from this conversation<\/h2>\n\n\n\n<ol start=\"1\" class=\"wp-block-list\">\n<li>Healthcare professionals should never be satisfied with the status quo. Improvement is a professional responsibility, not an optional extra.\u00a0<\/li>\n<\/ol>\n\n\n\n<ol start=\"2\" class=\"wp-block-list\">\n<li>Respect is foundational \u2014 respect for patients, for colleagues across every discipline and for the safety practices that are proven to make a difference.\u00a0<\/li>\n<\/ol>\n\n\n\n<ol start=\"3\" class=\"wp-block-list\">\n<li>Staffing is one of the biggest challenges facing healthcare right now. Keeping skilled, motivated teams in place requires treating those team members well.\u00a0<\/li>\n<\/ol>\n\n\n\n<ol start=\"4\" class=\"wp-block-list\">\n<li>High-performing health systems\u00a0don&#8217;t\u00a0happen by accident.\u00a0They&#8217;re\u00a0built by leaders who model the right values and create environments where people can do their best work.\u00a0<\/li>\n<\/ol>\n\n\n\n<div style=\"height:var(--wp--preset--spacing--60)\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h2 class=\"wp-block-heading\">The professional responsibility to keep improving\u00a0<\/h2>\n\n\n\n<div style=\"height:var(--wp--preset--spacing--40)\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p>If&nbsp;you&#8217;ve&nbsp;been in healthcare long enough to really pay attention, Dr. Hickson says, you&nbsp;can&#8217;t&nbsp;help but see opportunities for improvement everywhere you look.&nbsp;That&#8217;s&nbsp;not a criticism \u2014&nbsp;it&#8217;s&nbsp;a call to action. Healthcare is hard, and the people working in it are doing their best. But &#8216;best&#8217;&nbsp;has to&nbsp;be a moving target, not a fixed destination.&nbsp;<\/p>\n\n\n\n<p>For Dr. Hickson, continuous improvement&nbsp;isn&#8217;t&nbsp;just an organizational goal.&nbsp;It&#8217;s&nbsp;a professional obligation \u2014 one that belongs to every nurse,&nbsp;physician&nbsp;and pharmacist, not just the people at the top. And&nbsp;it&#8217;s&nbsp;inseparable from a culture of respect. When team members feel genuinely valued, when their concerns are heard and when their wellbeing is treated as a priority,&nbsp;they&#8217;re&nbsp;more engaged and more effective. That matters enormously in an environment where staffing pressures are making everything harder.&nbsp;<\/p>\n\n\n\n<p>RLDatix&nbsp;helps health systems build the kind of listening infrastructure that makes this real \u2014 giving leaders the data and tools to understand their culture and act on what they find.&nbsp;<\/p>\n\n\n\n<div style=\"height:var(--wp--preset--spacing--60)\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h2 class=\"wp-block-heading\">The impact on teams and where this approach works<\/h2>\n\n\n\n<div style=\"height:var(--wp--preset--spacing--40)\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p>Organizations that take Dr. Hickson&#8217;s principles seriously \u2014 constant drive for improvement, genuine respect for every person on the team, zero tolerance for &#8216;good enough&#8217; \u2014 tend to outperform their peers in the ways that actually matter: safety outcomes, staff retention, patient satisfaction and long-term sustainability.&nbsp;<\/p>\n\n\n\n<p>When leadership models these values and builds systems that reinforce them, the effect works its way through the whole organization. Staff feel safer speaking up. Clinical teams collaborate more effectively across professional lines. And the organization keeps moving \u2014 slowly, consistently, in the right direction. As Dr. Hickson puts it: &#8216;We want to be the best version of ourselves we can be.&#8217;&nbsp;<\/p>\n\n\n\n<p>This approach is relevant in:\u00a0<\/p>\n\n\n\n<ol start=\"1\" class=\"wp-block-list\">\n<li>Academic medical centers and teaching hospitals committed to a culture of professional excellence\u00a0<\/li>\n<\/ol>\n\n\n\n<ol start=\"2\" class=\"wp-block-list\">\n<li>Health systems investing seriously in workforce wellbeing and staff retention\u00a0<\/li>\n<\/ol>\n\n\n\n<ol start=\"3\" class=\"wp-block-list\">\n<li>Organizations working to build stronger cross-disciplinary collaboration\u00a0<\/li>\n<\/ol>\n\n\n\n<ol start=\"4\" class=\"wp-block-list\">\n<li>Any healthcare setting where leadership is genuinely committed to continuous improvement \u2014 not just as a talking point\u00a0<\/li>\n<\/ol>\n\n\n\n<div style=\"height:var(--wp--preset--spacing--60)\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<div data-wp-context=\"{ &quot;autoclose&quot;: false, &quot;accordionItems&quot;: [] }\" data-wp-interactive=\"core\/accordion\" role=\"group\" class=\"wp-block-accordion is-layout-flow wp-block-accordion-is-layout-flow\">\n<div data-wp-class--is-open=\"state.isOpen\" data-wp-context=\"{ &quot;id&quot;: &quot;accordion-item-1&quot;, &quot;openByDefault&quot;: false }\" data-wp-init=\"callbacks.initAccordionItems\" data-wp-on-window--hashchange=\"callbacks.hashChange\" class=\"wp-block-accordion-item is-layout-flow wp-block-accordion-item-is-layout-flow\">\n<h3 class=\"wp-block-accordion-heading\" style=\"font-size:30px\"><button aria-expanded=\"false\" aria-controls=\"accordion-item-1-panel\" data-wp-bind--aria-expanded=\"state.isOpen\" data-wp-on--click=\"actions.toggle\" data-wp-on--keydown=\"actions.handleKeyDown\" id=\"accordion-item-1\" type=\"button\" class=\"wp-block-accordion-heading__toggle\"><span class=\"wp-block-accordion-heading__toggle-icon\" aria-hidden=\"true\">+<\/span><span class=\"wp-block-accordion-heading__toggle-title\">Video Transcripts<\/span><\/button><\/h3>\n\n\n\n<div inert aria-labelledby=\"accordion-item-1\" data-wp-bind--inert=\"!state.isOpen\" id=\"accordion-item-1-panel\" role=\"region\" class=\"wp-block-accordion-panel is-layout-flow wp-block-accordion-panel-is-layout-flow\">\n<p>Hello,&nbsp;I&#8217;m&nbsp;Jerry Hickson, a pediatrician by training, someone who has spent 30 years thinking about patient safety and the well-being of all those we serve.&nbsp;<\/p>\n\n\n\n<p>Over the years, as I have&nbsp;observed&nbsp;the practice of medicine \u2014 if you have your eyes open, you&nbsp;can&#8217;t&nbsp;help but see opportunities for improvement. Professionals should never be satisfied with the status quo, and as a professional, we have a responsibility to work with our professional colleagues \u2014 nurses, physicians, pharmacists \u2014 as we collectively try to make medicine kinder and safer.&nbsp;<\/p>\n\n\n\n<p>And&nbsp;so&nbsp;my commitment as an individual has been driven by observations, and the values that I hope we all share about respect: respect for patients, respect for coworkers, and that we respect those established safety practices that we know make a difference.&nbsp;<\/p>\n\n\n\n<p>One of the things that&nbsp;we&#8217;re&nbsp;struggling with and will continue to struggle with is staffing. How do we&nbsp;maintain&nbsp;motivated, high-functioning teams in times where medicine needs to deliver more and better care? We&nbsp;don&#8217;t&nbsp;do that&nbsp;without&nbsp;attention to our team members, and it begins with that concept of respect \u2014 that individuals who join our team are respected and will be treated with respect.&nbsp;<\/p>\n\n\n\n<p>I think it&#8217;s really&nbsp;critical&nbsp;when we think about what we aspire to be&nbsp;as&nbsp;health systems. We want to be the best version of ourselves we can be.&nbsp;<\/p>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n<div style=\"height:var(--wp--preset--spacing--60)\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h2 class=\"wp-block-heading\">FAQs<\/h2>\n\n\n\n<div style=\"height:var(--wp--preset--spacing--40)\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<div data-wp-context=\"{ &quot;autoclose&quot;: true, &quot;accordionItems&quot;: [] }\" data-wp-interactive=\"core\/accordion\" role=\"group\" class=\"wp-block-accordion is-layout-flow wp-block-accordion-is-layout-flow\">\n<div data-wp-class--is-open=\"state.isOpen\" data-wp-context=\"{ &quot;id&quot;: &quot;accordion-item-2&quot;, &quot;openByDefault&quot;: false }\" data-wp-init=\"callbacks.initAccordionItems\" data-wp-on-window--hashchange=\"callbacks.hashChange\" class=\"wp-block-accordion-item is-layout-flow wp-block-accordion-item-is-layout-flow\">\n<h3 class=\"wp-block-accordion-heading has-medium-font-size\"><button aria-expanded=\"false\" aria-controls=\"accordion-item-2-panel\" data-wp-bind--aria-expanded=\"state.isOpen\" data-wp-on--click=\"actions.toggle\" data-wp-on--keydown=\"actions.handleKeyDown\" id=\"accordion-item-2\" type=\"button\" class=\"wp-block-accordion-heading__toggle\"><span class=\"wp-block-accordion-heading__toggle-title\">What is the Center for Patient and Professional Advocacy at Vanderbilt Health?\u00a0<\/span><span class=\"wp-block-accordion-heading__toggle-icon\" aria-hidden=\"true\">+<\/span><\/button><\/h3>\n\n\n\n<div inert aria-labelledby=\"accordion-item-2\" data-wp-bind--inert=\"!state.isOpen\" id=\"accordion-item-2-panel\" role=\"region\" class=\"wp-block-accordion-panel is-layout-flow wp-block-accordion-panel-is-layout-flow\">\n<p>The Center for Patient and Professional Advocacy (CPPA) was founded by Dr. Hickson at Vanderbilt University Medical Center. It focuses on reducing medical errors and improving patient safety through data analysis, professional behavior\u00a0intervention\u00a0and cultural change. The CPPA is particularly well known for its work on using unsolicited patient complaints as an early warning signal for clinician performance issues \u2014 a model that health systems across the country have since adopted.\u00a0<\/p>\n<\/div>\n<\/div>\n\n\n\n<div data-wp-class--is-open=\"state.isOpen\" data-wp-context=\"{ &quot;id&quot;: &quot;accordion-item-3&quot;, &quot;openByDefault&quot;: false }\" data-wp-init=\"callbacks.initAccordionItems\" data-wp-on-window--hashchange=\"callbacks.hashChange\" class=\"wp-block-accordion-item is-layout-flow wp-block-accordion-item-is-layout-flow\">\n<h3 class=\"wp-block-accordion-heading has-medium-font-size\"><button aria-expanded=\"false\" aria-controls=\"accordion-item-3-panel\" data-wp-bind--aria-expanded=\"state.isOpen\" data-wp-on--click=\"actions.toggle\" data-wp-on--keydown=\"actions.handleKeyDown\" id=\"accordion-item-3\" type=\"button\" class=\"wp-block-accordion-heading__toggle\"><span class=\"wp-block-accordion-heading__toggle-title\">Why does Dr. Hickson talk about respect as a safety issue?\u00a0<\/span><span class=\"wp-block-accordion-heading__toggle-icon\" aria-hidden=\"true\">+<\/span><\/button><\/h3>\n\n\n\n<div inert aria-labelledby=\"accordion-item-3\" data-wp-bind--inert=\"!state.isOpen\" id=\"accordion-item-3-panel\" role=\"region\" class=\"wp-block-accordion-panel is-layout-flow wp-block-accordion-panel-is-layout-flow\">\n<p>Because it is one. When clinicians and staff\u00a0don&#8217;t\u00a0feel respected, communication breaks down, safety protocols get\u00a0cut\u00a0and the team dynamics that prevent errors start to erode. When patients\u00a0don&#8217;t\u00a0feel respected, they disengage from their own care. Disrespect\u00a0isn&#8217;t\u00a0just an HR problem \u2014 it creates the exact conditions where harm is more likely to occur. Dr. Hickson&#8217;s point is that building a safe healthcare culture and building a respectful one are the same\u00a0project.\u00a0<\/p>\n<\/div>\n<\/div>\n\n\n\n<div data-wp-class--is-open=\"state.isOpen\" data-wp-context=\"{ &quot;id&quot;: &quot;accordion-item-4&quot;, &quot;openByDefault&quot;: false }\" data-wp-init=\"callbacks.initAccordionItems\" data-wp-on-window--hashchange=\"callbacks.hashChange\" class=\"wp-block-accordion-item is-layout-flow wp-block-accordion-item-is-layout-flow\">\n<h3 class=\"wp-block-accordion-heading has-medium-font-size\"><button aria-expanded=\"false\" aria-controls=\"accordion-item-4-panel\" data-wp-bind--aria-expanded=\"state.isOpen\" data-wp-on--click=\"actions.toggle\" data-wp-on--keydown=\"actions.handleKeyDown\" id=\"accordion-item-4\" type=\"button\" class=\"wp-block-accordion-heading__toggle\"><span class=\"wp-block-accordion-heading__toggle-title\">How does staffing affect patient safety outcomes?\u00a0<\/span><span class=\"wp-block-accordion-heading__toggle-icon\" aria-hidden=\"true\">+<\/span><\/button><\/h3>\n\n\n\n<div inert aria-labelledby=\"accordion-item-4\" data-wp-bind--inert=\"!state.isOpen\" id=\"accordion-item-4-panel\" role=\"region\" class=\"wp-block-accordion-panel is-layout-flow wp-block-accordion-panel-is-layout-flow\">\n<p>Directly and significantly. Understaffed teams are more likely to experience fatigue-related errors, communication\u00a0failures\u00a0and process shortcuts. High turnover breaks down institutional knowledge and team cohesion. And when staff\u00a0don&#8217;t\u00a0feel supported or valued, motivation drops \u2014 which affects both individual performance and the overall safety culture. Treating staffing as a patient safety issue, not just a cost management one, is a mark of serious safety leadership.\u00a0<\/p>\n<\/div>\n<\/div>\n\n\n\n<div data-wp-class--is-open=\"state.isOpen\" data-wp-context=\"{ &quot;id&quot;: &quot;accordion-item-5&quot;, &quot;openByDefault&quot;: false }\" data-wp-init=\"callbacks.initAccordionItems\" data-wp-on-window--hashchange=\"callbacks.hashChange\" class=\"wp-block-accordion-item is-layout-flow wp-block-accordion-item-is-layout-flow\">\n<h3 class=\"wp-block-accordion-heading has-medium-font-size\"><button aria-expanded=\"false\" aria-controls=\"accordion-item-5-panel\" data-wp-bind--aria-expanded=\"state.isOpen\" data-wp-on--click=\"actions.toggle\" data-wp-on--keydown=\"actions.handleKeyDown\" id=\"accordion-item-5\" type=\"button\" class=\"wp-block-accordion-heading__toggle\"><span class=\"wp-block-accordion-heading__toggle-title\">What does continuous improvement look like beyond incident reporting?\u00a0<\/span><span class=\"wp-block-accordion-heading__toggle-icon\" aria-hidden=\"true\">+<\/span><\/button><\/h3>\n\n\n\n<div inert aria-labelledby=\"accordion-item-5\" data-wp-bind--inert=\"!state.isOpen\" id=\"accordion-item-5-panel\" role=\"region\" class=\"wp-block-accordion-panel is-layout-flow wp-block-accordion-panel-is-layout-flow\">\n<p>Incident reporting is important, but\u00a0it&#8217;s\u00a0the floor, not the ceiling. Real continuous improvement means regularly reviewing near-misses, actively listening to frontline staff, analyzing clinical processes for hidden risks, building in peer feedback and \u2014 most importantly \u2014 creating a culture\u00a0where\u00a0bringing up a problem is seen as a contribution, not a complaint. Dr. Hickson&#8217;s 30-year career\u00a0is itself\u00a0a model of what sustained commitment to improvement looks like.\u00a0<\/p>\n<\/div>\n<\/div>\n\n\n\n<div data-wp-class--is-open=\"state.isOpen\" data-wp-context=\"{ &quot;id&quot;: &quot;accordion-item-6&quot;, &quot;openByDefault&quot;: false }\" data-wp-init=\"callbacks.initAccordionItems\" data-wp-on-window--hashchange=\"callbacks.hashChange\" class=\"wp-block-accordion-item is-layout-flow wp-block-accordion-item-is-layout-flow\">\n<h3 class=\"wp-block-accordion-heading has-medium-font-size\"><button aria-expanded=\"false\" aria-controls=\"accordion-item-6-panel\" data-wp-bind--aria-expanded=\"state.isOpen\" data-wp-on--click=\"actions.toggle\" data-wp-on--keydown=\"actions.handleKeyDown\" id=\"accordion-item-6\" type=\"button\" class=\"wp-block-accordion-heading__toggle\"><span class=\"wp-block-accordion-heading__toggle-title\">How can health systems build cultures where staff genuinely feel respected?\u00a0<\/span><span class=\"wp-block-accordion-heading__toggle-icon\" aria-hidden=\"true\">+<\/span><\/button><\/h3>\n\n\n\n<div inert aria-labelledby=\"accordion-item-6\" data-wp-bind--inert=\"!state.isOpen\" id=\"accordion-item-6-panel\" role=\"region\" class=\"wp-block-accordion-panel is-layout-flow wp-block-accordion-panel-is-layout-flow\">\n<p>It starts with being deliberate about it \u2014 setting clear standards for professional behavior, addressing disrespect quickly and consistently and creating real channels for staff to raise concerns without fear. But it also means investing in the practical side: managing workloads thoughtfully, recognizing contributions meaningfully and supporting people&#8217;s development over time.\u00a0RLDatix\u00a0helps organizations listen to their workforce and act on what they hear \u2014 which is where respect gets real.\u00a0<\/p>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n<p><\/p>\n\n\n\n<p><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Thirty years is a long time to spend thinking about patient safety. Dr. Gerald Hickson&#8230;<\/p>\n","protected":false},"author":40,"featured_media":10277,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"inline_featured_image":false,"footnotes":""},"categories":[329],"tags":[],"class_list":["post-10274","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-videos","primary-category-videos"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v25.5 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Never satisfied with the status quo: 30 years of making medicine kinder and safer | RLDatix<\/title>\n<meta name=\"description\" content=\"Healthcare resources from RLDatix: Never satisfied with the status quo: 30 years of making medicine kinder and safer. Insights, guidance and best practices for patient safety and operational improvement.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.rldatix.com\/en-nam\/resources\/never-satisfied-with-the-status-quo-30-years-of-making-medicine-kinder-and-safer\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Never satisfied with the status quo: 30 years of making medicine kinder and safer | RLDatix\" \/>\n<meta property=\"og:description\" content=\"Healthcare resources from RLDatix: Never satisfied with the status quo: 30 years of making medicine kinder and safer. Insights, guidance and best practices for patient safety and operational improvement.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.rldatix.com\/en-nam\/resources\/never-satisfied-with-the-status-quo-30-years-of-making-medicine-kinder-and-safer\/\" \/>\n<meta property=\"og:site_name\" content=\"North America\" \/>\n<meta property=\"article:published_time\" content=\"2026-05-27T18:52:56+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2026-05-28T17:22:12+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.rldatix.com\/en-nam\/wp-content\/uploads\/sites\/4\/2026\/05\/GeraldHickson_1080x810.webp\" \/>\n\t<meta property=\"og:image:width\" content=\"1080\" \/>\n\t<meta property=\"og:image:height\" content=\"810\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/webp\" \/>\n<meta name=\"author\" content=\"Maithili Satam\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Maithili Satam\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"6 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\/\/www.rldatix.com\/en-nam\/resources\/never-satisfied-with-the-status-quo-30-years-of-making-medicine-kinder-and-safer\/#article\",\"isPartOf\":{\"@id\":\"https:\/\/www.rldatix.com\/en-nam\/resources\/never-satisfied-with-the-status-quo-30-years-of-making-medicine-kinder-and-safer\/\"},\"author\":{\"name\":\"Maithili Satam\",\"@id\":\"https:\/\/www.rldatix.com\/en-nam\/#\/schema\/person\/b2456f4a5a1147acb653dd49b02c52d2\"},\"headline\":\"Never satisfied with the status quo: 30 years of making medicine kinder and safer\",\"datePublished\":\"2026-05-27T18:52:56+00:00\",\"dateModified\":\"2026-05-28T17:22:12+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\/\/www.rldatix.com\/en-nam\/resources\/never-satisfied-with-the-status-quo-30-years-of-making-medicine-kinder-and-safer\/\"},\"wordCount\":1273,\"publisher\":{\"@id\":\"https:\/\/www.rldatix.com\/en-nam\/#organization\"},\"image\":{\"@id\":\"https:\/\/www.rldatix.com\/en-nam\/resources\/never-satisfied-with-the-status-quo-30-years-of-making-medicine-kinder-and-safer\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/www.rldatix.com\/en-nam\/wp-content\/uploads\/sites\/4\/2026\/05\/GeraldHickson_1080x810.webp\",\"articleSection\":[\"Videos\"],\"inLanguage\":\"en-US\"},{\"@type\":\"WebPage\",\"@id\":\"https:\/\/www.rldatix.com\/en-nam\/resources\/never-satisfied-with-the-status-quo-30-years-of-making-medicine-kinder-and-safer\/\",\"url\":\"https:\/\/www.rldatix.com\/en-nam\/resources\/never-satisfied-with-the-status-quo-30-years-of-making-medicine-kinder-and-safer\/\",\"name\":\"Never satisfied with the status quo: 30 years of making medicine kinder and safer | RLDatix\",\"isPartOf\":{\"@id\":\"https:\/\/www.rldatix.com\/en-nam\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\/\/www.rldatix.com\/en-nam\/resources\/never-satisfied-with-the-status-quo-30-years-of-making-medicine-kinder-and-safer\/#primaryimage\"},\"image\":{\"@id\":\"https:\/\/www.rldatix.com\/en-nam\/resources\/never-satisfied-with-the-status-quo-30-years-of-making-medicine-kinder-and-safer\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/www.rldatix.com\/en-nam\/wp-content\/uploads\/sites\/4\/2026\/05\/GeraldHickson_1080x810.webp\",\"datePublished\":\"2026-05-27T18:52:56+00:00\",\"dateModified\":\"2026-05-28T17:22:12+00:00\",\"description\":\"Healthcare resources from RLDatix: Never satisfied with the status quo: 30 years of making medicine kinder and safer. Insights, guidance and best practices for patient safety and operational improvement.\",\"breadcrumb\":{\"@id\":\"https:\/\/www.rldatix.com\/en-nam\/resources\/never-satisfied-with-the-status-quo-30-years-of-making-medicine-kinder-and-safer\/#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/www.rldatix.com\/en-nam\/resources\/never-satisfied-with-the-status-quo-30-years-of-making-medicine-kinder-and-safer\/\"]}],\"about\":{\"@id\":\"https:\/\/www.rldatix.com\/en-nam\/#organization\"}},{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\/\/www.rldatix.com\/en-nam\/resources\/never-satisfied-with-the-status-quo-30-years-of-making-medicine-kinder-and-safer\/#primaryimage\",\"url\":\"https:\/\/www.rldatix.com\/en-nam\/wp-content\/uploads\/sites\/4\/2026\/05\/GeraldHickson_1080x810.webp\",\"contentUrl\":\"https:\/\/www.rldatix.com\/en-nam\/wp-content\/uploads\/sites\/4\/2026\/05\/GeraldHickson_1080x810.webp\",\"width\":1080,\"height\":810},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/www.rldatix.com\/en-nam\/resources\/never-satisfied-with-the-status-quo-30-years-of-making-medicine-kinder-and-safer\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"RLDatix \u2013 North America\",\"item\":\"https:\/\/www.rldatix.com\/en-nam\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Never satisfied with the status quo: 30 years of making medicine kinder and safer\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/www.rldatix.com\/en-nam\/#website\",\"url\":\"https:\/\/www.rldatix.com\/en-nam\/\",\"name\":\"RLDatix \u2013 North America\",\"description\":\"RLDatix, the real life decisions software solutions driving health in healthcare, helping organise, reduce harm, improve safety and strengthen patient and staff outcomes through systemwide decision making\",\"publisher\":{\"@id\":\"https:\/\/www.rldatix.com\/en-nam\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/www.rldatix.com\/en-nam\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"en-US\"},{\"@type\":\"Organization\",\"@id\":\"https:\/\/www.rldatix.com\/en-nam\/#organization\",\"name\":\"RLDatix \u2013 North America\",\"url\":\"https:\/\/www.rldatix.com\/en-nam\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\/\/www.rldatix.com\/en-nam\/#\/schema\/logo\/image\/\",\"url\":\"https:\/\/www.rldatix.com\/en-nam\/wp-content\/uploads\/sites\/4\/2024\/08\/logo-dark.svg\",\"contentUrl\":\"https:\/\/www.rldatix.com\/en-nam\/wp-content\/uploads\/sites\/4\/2024\/08\/logo-dark.svg\",\"caption\":\"RLDatix \u2013 North America\"},\"image\":{\"@id\":\"https:\/\/www.rldatix.com\/en-nam\/#\/schema\/logo\/image\/\"},\"sameAs\":[\"https:\/\/www.linkedin.com\/company\/rldatix\/\",\"https:\/\/www.instagram.com\/rldatix\/\"],\"areaServed\":\"Worldwide\",\"parentOrganization\":{\"@id\":\"https:\/\/www.rldatix.com\/#organization\"}},{\"@type\":\"Person\",\"@id\":\"https:\/\/www.rldatix.com\/en-nam\/#\/schema\/person\/b2456f4a5a1147acb653dd49b02c52d2\",\"name\":\"Maithili Satam\",\"image\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\/\/www.rldatix.com\/en-nam\/#\/schema\/person\/image\/\",\"url\":\"https:\/\/secure.gravatar.com\/avatar\/c7f9c23190575630984ffae4764c26047bb0c032cbd578cf0c45fa1c4e996861?s=96&d=mm&r=g\",\"contentUrl\":\"https:\/\/secure.gravatar.com\/avatar\/c7f9c23190575630984ffae4764c26047bb0c032cbd578cf0c45fa1c4e996861?s=96&d=mm&r=g\",\"caption\":\"Maithili Satam\"}},{\"@type\":\"Organization\",\"@id\":\"https:\/\/www.rldatix.com\/#organization\",\"name\":\"RLDatix\",\"url\":\"https:\/\/www.rldatix.com\/\"}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"Never satisfied with the status quo: 30 years of making medicine kinder and safer | RLDatix","description":"Healthcare resources from RLDatix: Never satisfied with the status quo: 30 years of making medicine kinder and safer. Insights, guidance and best practices for patient safety and operational improvement.","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/www.rldatix.com\/en-nam\/resources\/never-satisfied-with-the-status-quo-30-years-of-making-medicine-kinder-and-safer\/","og_locale":"en_US","og_type":"article","og_title":"Never satisfied with the status quo: 30 years of making medicine kinder and safer | RLDatix","og_description":"Healthcare resources from RLDatix: Never satisfied with the status quo: 30 years of making medicine kinder and safer. Insights, guidance and best practices for patient safety and operational improvement.","og_url":"https:\/\/www.rldatix.com\/en-nam\/resources\/never-satisfied-with-the-status-quo-30-years-of-making-medicine-kinder-and-safer\/","og_site_name":"North America","article_published_time":"2026-05-27T18:52:56+00:00","article_modified_time":"2026-05-28T17:22:12+00:00","og_image":[{"width":1080,"height":810,"url":"https:\/\/www.rldatix.com\/en-nam\/wp-content\/uploads\/sites\/4\/2026\/05\/GeraldHickson_1080x810.webp","type":"image\/webp"}],"author":"Maithili Satam","twitter_card":"summary_large_image","twitter_misc":{"Written by":"Maithili Satam","Est. reading time":"6 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"Article","@id":"https:\/\/www.rldatix.com\/en-nam\/resources\/never-satisfied-with-the-status-quo-30-years-of-making-medicine-kinder-and-safer\/#article","isPartOf":{"@id":"https:\/\/www.rldatix.com\/en-nam\/resources\/never-satisfied-with-the-status-quo-30-years-of-making-medicine-kinder-and-safer\/"},"author":{"name":"Maithili Satam","@id":"https:\/\/www.rldatix.com\/en-nam\/#\/schema\/person\/b2456f4a5a1147acb653dd49b02c52d2"},"headline":"Never satisfied with the status quo: 30 years of making medicine kinder and safer","datePublished":"2026-05-27T18:52:56+00:00","dateModified":"2026-05-28T17:22:12+00:00","mainEntityOfPage":{"@id":"https:\/\/www.rldatix.com\/en-nam\/resources\/never-satisfied-with-the-status-quo-30-years-of-making-medicine-kinder-and-safer\/"},"wordCount":1273,"publisher":{"@id":"https:\/\/www.rldatix.com\/en-nam\/#organization"},"image":{"@id":"https:\/\/www.rldatix.com\/en-nam\/resources\/never-satisfied-with-the-status-quo-30-years-of-making-medicine-kinder-and-safer\/#primaryimage"},"thumbnailUrl":"https:\/\/www.rldatix.com\/en-nam\/wp-content\/uploads\/sites\/4\/2026\/05\/GeraldHickson_1080x810.webp","articleSection":["Videos"],"inLanguage":"en-US"},{"@type":"WebPage","@id":"https:\/\/www.rldatix.com\/en-nam\/resources\/never-satisfied-with-the-status-quo-30-years-of-making-medicine-kinder-and-safer\/","url":"https:\/\/www.rldatix.com\/en-nam\/resources\/never-satisfied-with-the-status-quo-30-years-of-making-medicine-kinder-and-safer\/","name":"Never satisfied with the status quo: 30 years of making medicine kinder and safer | RLDatix","isPartOf":{"@id":"https:\/\/www.rldatix.com\/en-nam\/#website"},"primaryImageOfPage":{"@id":"https:\/\/www.rldatix.com\/en-nam\/resources\/never-satisfied-with-the-status-quo-30-years-of-making-medicine-kinder-and-safer\/#primaryimage"},"image":{"@id":"https:\/\/www.rldatix.com\/en-nam\/resources\/never-satisfied-with-the-status-quo-30-years-of-making-medicine-kinder-and-safer\/#primaryimage"},"thumbnailUrl":"https:\/\/www.rldatix.com\/en-nam\/wp-content\/uploads\/sites\/4\/2026\/05\/GeraldHickson_1080x810.webp","datePublished":"2026-05-27T18:52:56+00:00","dateModified":"2026-05-28T17:22:12+00:00","description":"Healthcare resources from RLDatix: Never satisfied with the status quo: 30 years of making medicine kinder and safer. Insights, guidance and best practices for patient safety and operational improvement.","breadcrumb":{"@id":"https:\/\/www.rldatix.com\/en-nam\/resources\/never-satisfied-with-the-status-quo-30-years-of-making-medicine-kinder-and-safer\/#breadcrumb"},"inLanguage":"en-US","potentialAction":[{"@type":"ReadAction","target":["https:\/\/www.rldatix.com\/en-nam\/resources\/never-satisfied-with-the-status-quo-30-years-of-making-medicine-kinder-and-safer\/"]}],"about":{"@id":"https:\/\/www.rldatix.com\/en-nam\/#organization"}},{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/www.rldatix.com\/en-nam\/resources\/never-satisfied-with-the-status-quo-30-years-of-making-medicine-kinder-and-safer\/#primaryimage","url":"https:\/\/www.rldatix.com\/en-nam\/wp-content\/uploads\/sites\/4\/2026\/05\/GeraldHickson_1080x810.webp","contentUrl":"https:\/\/www.rldatix.com\/en-nam\/wp-content\/uploads\/sites\/4\/2026\/05\/GeraldHickson_1080x810.webp","width":1080,"height":810},{"@type":"BreadcrumbList","@id":"https:\/\/www.rldatix.com\/en-nam\/resources\/never-satisfied-with-the-status-quo-30-years-of-making-medicine-kinder-and-safer\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"RLDatix \u2013 North America","item":"https:\/\/www.rldatix.com\/en-nam\/"},{"@type":"ListItem","position":2,"name":"Never satisfied with the status quo: 30 years of making medicine kinder and safer"}]},{"@type":"WebSite","@id":"https:\/\/www.rldatix.com\/en-nam\/#website","url":"https:\/\/www.rldatix.com\/en-nam\/","name":"RLDatix \u2013 North America","description":"RLDatix, the real life decisions software solutions driving health in healthcare, helping organise, reduce harm, improve safety and strengthen patient and staff outcomes through systemwide decision making","publisher":{"@id":"https:\/\/www.rldatix.com\/en-nam\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/www.rldatix.com\/en-nam\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"en-US"},{"@type":"Organization","@id":"https:\/\/www.rldatix.com\/en-nam\/#organization","name":"RLDatix \u2013 North America","url":"https:\/\/www.rldatix.com\/en-nam\/","logo":{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/www.rldatix.com\/en-nam\/#\/schema\/logo\/image\/","url":"https:\/\/www.rldatix.com\/en-nam\/wp-content\/uploads\/sites\/4\/2024\/08\/logo-dark.svg","contentUrl":"https:\/\/www.rldatix.com\/en-nam\/wp-content\/uploads\/sites\/4\/2024\/08\/logo-dark.svg","caption":"RLDatix \u2013 North America"},"image":{"@id":"https:\/\/www.rldatix.com\/en-nam\/#\/schema\/logo\/image\/"},"sameAs":["https:\/\/www.linkedin.com\/company\/rldatix\/","https:\/\/www.instagram.com\/rldatix\/"],"areaServed":"Worldwide","parentOrganization":{"@id":"https:\/\/www.rldatix.com\/#organization"}},{"@type":"Person","@id":"https:\/\/www.rldatix.com\/en-nam\/#\/schema\/person\/b2456f4a5a1147acb653dd49b02c52d2","name":"Maithili Satam","image":{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/www.rldatix.com\/en-nam\/#\/schema\/person\/image\/","url":"https:\/\/secure.gravatar.com\/avatar\/c7f9c23190575630984ffae4764c26047bb0c032cbd578cf0c45fa1c4e996861?s=96&d=mm&r=g","contentUrl":"https:\/\/secure.gravatar.com\/avatar\/c7f9c23190575630984ffae4764c26047bb0c032cbd578cf0c45fa1c4e996861?s=96&d=mm&r=g","caption":"Maithili Satam"}},{"@type":"Organization","@id":"https:\/\/www.rldatix.com\/#organization","name":"RLDatix","url":"https:\/\/www.rldatix.com\/"}]}},"_links":{"self":[{"href":"https:\/\/www.rldatix.com\/en-nam\/wp-json\/wp\/v2\/posts\/10274","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.rldatix.com\/en-nam\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.rldatix.com\/en-nam\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.rldatix.com\/en-nam\/wp-json\/wp\/v2\/users\/40"}],"replies":[{"embeddable":true,"href":"https:\/\/www.rldatix.com\/en-nam\/wp-json\/wp\/v2\/comments?post=10274"}],"version-history":[{"count":0,"href":"https:\/\/www.rldatix.com\/en-nam\/wp-json\/wp\/v2\/posts\/10274\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.rldatix.com\/en-nam\/wp-json\/wp\/v2\/media\/10277"}],"wp:attachment":[{"href":"https:\/\/www.rldatix.com\/en-nam\/wp-json\/wp\/v2\/media?parent=10274"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.rldatix.com\/en-nam\/wp-json\/wp\/v2\/categories?post=10274"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.rldatix.com\/en-nam\/wp-json\/wp\/v2\/tags?post=10274"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}