{"id":8205,"date":"2025-10-09T16:23:41","date_gmt":"2025-10-09T09:23:41","guid":{"rendered":"https:\/\/www.rldatix.com\/en-nam\/?p=8205"},"modified":"2026-04-07T20:14:39","modified_gmt":"2026-04-07T13:14:39","slug":"umass-health-harrington-elevates-patient-safety-by-boosting-event-reporting-and-cutting-resolution-time-by-83-with-rldatix-risk-safety","status":"publish","type":"post","link":"https:\/\/www.rldatix.com\/en-nam\/resources\/umass-health-harrington-elevates-patient-safety-by-boosting-event-reporting-and-cutting-resolution-time-by-83-with-rldatix-risk-safety\/","title":{"rendered":"UMass Health Harrington Elevates Patient Safety by Boosting Event Reporting and Cutting Resolution Time by 83% with RLDatix Risk & Safety"},"content":{"rendered":"\n

Before RLDatix<\/h1>\n\n\n\n
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UMass Memorial Health Harrington is a not-for-profit, community-focused healthcare system serving south central Massachusetts and northeastern Connecticut. As part of the UMass Memorial Health system, Harrington encompasses a full-service acute care hospital, behavioral health services, urgent care centers, physician practices, diagnostic imaging facilities, and specialty clinics. Headquartered in Southbridge, Massachusetts, UMass Memorial Health Harrington has always demonstrated a strong commitment to enhancing patient care and operational efficiency while delivering high-quality, patient-centered care close to home.<\/p>\n\n\n\n

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Underreporting, Overreliance, and a Void of Visibility<\/h1>\n\n\n\n
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Before implementing RLDatix’s platform, UMass Harrington grappled with significant challenges linked to outdated systems and manual processes. Key issues included reliance on disparate tools, underreporting, and a lack of real-time data visibility. “Prior to being cloud-based, we were relying on one person. Whenever there were updates or maintenance required, that one person was the
go-to, and it took a toll on them,” shared Janell Forget, Associate Vice President of Risk Management of UMass Memorial Health.<\/p>\n\n\n\n

Additionally, Harrington’s pre-existing tools hindered reporting consistency across campuses, creating data silos. Christine McGlinchy, Risk Manager at Harrington, noted, <\/p>\n\n\n\n

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\"There was very little customization done to the product limiting the data that could be extracted.”<\/p>\n<\/blockquote>\n\n\n\n

These limitations not only strained internal resources but also made it difficult to identify trends, prioritize risks, and take timely action. The lack of a centralized system meant patient safety data was fragmented and underutilized, constraining Harrington’s ability to drive continuous improvement and system-wide learning. Leadership recognized that in order to advance their safety culture, a more modern, integrated, and data-informed approach was essential.<\/p>\n\n\n\n

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RLDatix’s Risk & Safety solution offered several advantages:<\/h1>\n\n\n\n