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INVESTIGATIONS

Attain a deeper understanding of the contributing factors that lead to adverse events

Collate the entire investigation process to most effectively uncover contributing factors that lead to adverse events with a comprehensive healthcare investigation tool

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About this module

The Investigations module takes you through each stage of a healthcare investigation, collecting information in one central location, ensuring contributing factors are exposed quickly and learning disseminated.

'Create a deeper understanding of the reasons behind an event '

  • Conduct effective healthcare investigations and root cause analyses of incidents, claims, mortalities and more.
  • Create investigation reports for regulatory bodies or stakeholders to ensure patient safety learning is shared and compliance met.
  • Event chronology and mapping offers you a visual display of an event timeline, so you can clearly see what happened and when, offering investigators an intuitive way to analyse events.

'Identify and validate improvement opportunities'

  • Draw on previous learning and improvements by connecting to a library of potential solutions, or feed in new learnings and recommendations, ensuring investigation learning delivers real life improvement to management of risk.
  • Pattern and trend analysis tools focus on data collected throughout single or multiple investigations. Business Intelligence analytics helps you uncover issues causing adverse events affecting service delivery.

'Collate investigation processes'

  • Access to a range of analysis tools, such as 5-Whys and process mapping supports the effective breakdown of information to identify underlying causes.
  • Standardise investigation workflows with information presented in review-focused layouts, via tools that encourage insight and understanding of contributing factors.
  • Multiple investigation methods can be employed depending on the situation to make sure the most relevant questions are asked and issues addressed.

'Draw on data from other sources to support the investigation process '

  • Push events for investigation straight from the Capture modules, with automated flagging of serious events that require early and comprehensive attention.
  • Collect data via integration with other systems to feed in patient, staff, medical and other relevant data surrounding the event in support of the investigation.

Start your patient safety journey