{"id":2317,"date":"2024-09-20T11:38:07","date_gmt":"2024-09-20T10:38:07","guid":{"rendered":"https:\/\/www.rldatix.com\/en-uk\/?page_id=2317"},"modified":"2026-03-31T13:58:19","modified_gmt":"2026-03-31T12:58:19","slug":"support","status":"publish","type":"page","link":"https:\/\/www.rldatix.com\/en-uki\/support\/","title":{"rendered":"Support"},"content":{"rendered":"\n        <section id=\"\" class=\"hero-primary text-bg-teal pt-46 overflow-hidden position-relative\">\n        <div class=\"container position-relative z-2\">\n            <div class=\"breadcrumb  text-center text-md-start mb-10 mb-md-21\"><span><span><a href=\"https:\/\/www.rldatix.com\/en-uki\/\"><i class=\"icon-home\"><\/i><span class=\"hide-breadcrumb-text\">RLDatix \u2013 UK &amp; Ireland<span><\/a><\/span><\/span><\/div>        <\/div>\n        <div class=\"container-small\">\n            \n\n<h5 class=\"wp-block-heading text-small-normal fw-bold mb-2 has-text-align-center\" class=\"wp-block-heading text-small-normal fw-bold mb-2 has-text-align-center\" id=\"\">\n\t\t\t\t<\/h5>\n\n\n\n<h1 class=\"wp-block-heading heading-h1 mb-4 has-text-align-center\" class=\"wp-block-heading heading-h1 mb-4 has-text-align-center\" id=\"support\">\n\t\t\t\tSupport<\/h1>\n\n\n\n<p class=\"text-medium-normal mb-8 has-text-align-center\">RLDatix provides industry leading customer support services through our Support Portal.&nbsp;Login to see alerts, create a ticket, search our robust knowledge articles, view upcoming release notes and access all of our training materials.<\/p>\n\n\n\n<div class=\"wp-block-buttons is-content-justification-center is-layout-flex wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button is-style-fill\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/support.rldatix.com\/hc\/en-us\" target=\"_blank\" rel=\"noreferrer noopener\">Login to the Support Portal<\/a><\/div>\n<\/div>\n\n\n        <\/div>\n\n\n\n        <div\n            class=\"img-wrapper text-center position-relative mt-10 mt-lg-18\">\n\n            \n        <\/div>\n\n        \n    <\/section>\n\n\n\n\n    \n\n    <section class=\"feature-content py-18 text-bg-off-white\" id=\"\" data-bs-theme=\"light\">\n        <div class=\"container\">\n            \n\n<div class=\"wp-block-group intro mb-10 mb-md-18 is-layout-flow wp-block-group-is-layout-flow\">\n<h6 class=\"wp-block-heading text-small-regular fw-bold mb-2\" class=\"wp-block-heading text-small-regular fw-bold mb-2\" id=\"contact-us\">\n\t\t\t\tContact Us<\/h6>\n\n\n\n<h2 class=\"wp-block-heading heading-h3 mb-0 ms-0\" class=\"wp-block-heading heading-h3 mb-0 ms-0\" id=\"our-customer-support-team-is-available-to-answer-your-questions-and-support-any-issues-you-may-experience\">\n\t\t\t\tOur Customer Support team is available to answer your questions and support any issues you may experience<\/h2>\n<\/div>\n\n\n\n<div class=\"wp-block-group rounded-4 text-bg-white text-teal p-4 p-md-10 is-layout-flow wp-block-group-is-layout-flow\">\n<div class=\"wp-block-columns mb-0 is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<h2 class=\"wp-block-heading heading-h3 mb-4\" class=\"wp-block-heading heading-h3 mb-4\" id=\"hours\">\n\t\t\t\tHours<\/h2>\n\n\n\n<p class=\"mb-0\"><strong>Available Monday to Friday<\/strong><br><strong>DatixWeb \/ DCIQ<\/strong> &#8211; 8.30am &#8211; 5:00pm &#8211; GMT<br><strong>All remaining solutions<\/strong> &#8211;  8:00am &#8211; 8:00pm &#8211; GMT<\/p>\n\n\n\n<p class=\"mb-0\"><br><br><br><\/p>\n\n\n\n<p class=\"mb-0\"><\/p>\n\n\n\n<h2 class=\"wp-block-heading\" class=\"wp-block-heading\" id=\"need-help-with-access\">\n\t\t\t\tNeed help with access?<\/h2>\n\n\n\n<p>If you\u2019re a user of our software looking for help with access (such as a username or password), please contact your organisation\u2019s system administrator.<\/p>\n\n\n\n<p class=\"mb-0\">For your security RLDatix cannot set up user names and passwords on behalf of health or care organisations<em>.<\/em><\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<h2 class=\"wp-block-heading heading-h3 mb-4\" class=\"wp-block-heading heading-h3 mb-4\" id=\"phone-info\">\n\t\t\t\tPhone info<\/h2>\n\n\n\n<p class=\"mb-0\"><\/p>\n\n\n\n<figure class=\"wp-block-table is-style-stripes\"><table><tbody><tr><td>UK Support Desk<\/td><td>+44 (0)800 3589493<br>+44 (0)203 3180689<\/td><\/tr><tr><td>Republic of Ireland customers<\/td><td>+353 1800 353 180<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n<h2 class=\"wp-block-heading\" class=\"wp-block-heading\" id=\"support-portal\">\n\t\t\t\t<br>Support Portal<\/h2>\n\n\n\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button is-style-link\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/support.rldatix.com\/hc\/en-us\">Login <\/a><\/div>\n\n\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n\n\n        <\/div>\n    <\/section>\n\n\n\n\n        <section class=\"archive-products archive-integrations text-bg-white\">\n        <div class=\"py-26\">\n            <div class=\"container-medium\">\n                <div class=\"mb-12 mb-md-18\">\n                    <div class=\"intro mb-4 mb-md-0\">\n                        \n\n<h6 class=\"wp-block-heading text-small-normal has-text-align-center fw-bold mc-2\" class=\"wp-block-heading text-small-normal has-text-align-center fw-bold mc-2\" id=\"\">\n\t\t\t\t<\/h6>\n\n\n\n<h2 class=\"wp-block-heading section-title heading-h3 mb-4 has-text-align-center\" class=\"wp-block-heading section-title heading-h3 mb-4 has-text-align-center\" id=\"other-resources\">\n\t\t\t\tOther resources<\/h2>\n\n\n\n<p class=\"mb-4 has-text-align-center ms-auto me-auto\"><\/p>\n\n\n\n<div class=\"wp-block-buttons is-content-justification-center is-layout-flex wp-block-buttons-is-layout-flex\"><\/div>\n\n\n                    <\/div>\n                <\/div>\n            <\/div>\n            <div class=\"container\">\n                                    <div class=\"row m-0 gap-8\">\n\n                                                    <div class=\"col-12 col-md p-0\">\n                                <div class=\"rounded h-100 p-3 text-bg-off-white card-wrapper loop-item-off loop-product loop-more position-relative d-flex flex-column align-items-start justify-content-between\">\n\n                                                                            <div class=\"ratio ratio-1x1 text-bg-white rounded mb-14\">\n                                            <div class=\"d-flex align-items-center justify-content-center\">\n                                                <img decoding=\"async\" class=\"img-fluid\" src=\"https:\/\/www.rldatix.com\/en-uki\/wp-content\/uploads\/sites\/6\/2025\/07\/support-icon03.svg\" \/>\n                                            <\/div>\n                                        <\/div>\n                                    \n                                    <div>\n                                        <h5 class=\"loop-item-title heading-h5\" class=\"loop-item-title heading-h5\" id=\"workforce-knowledge-base\">\n\t\t\t\tWorkforce knowledge base<\/h5>\n                                        Login to the Support Portal and jump straight to access our articles and quick reference guides. \n                                                                                    <div class=\"d-flex flex-wrap mt-3 gap-3\">\n                                                                                                        <a class=\"text-decoration-underline text-teal\" target=\"_blank\" href=\"https:\/\/www.allocate.support\/hc\/en-us\/categories\/115000872889\"\">Login<\/a>\n                                     \n                                <\/div>\n                      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                                                                     <div class=\"col-12 col-md p-0\">\n                                <div class=\"rounded h-100 p-3 text-bg-off-white card-wrapper loop-item-off loop-product loop-more position-relative d-flex flex-column align-items-start justify-content-between\">\n\n                                                                            <div class=\"ratio ratio-1x1 text-bg-white rounded mb-14\">\n                                            <div class=\"d-flex align-items-center justify-content-center\">\n                                                <img decoding=\"async\" class=\"img-fluid\" src=\"https:\/\/www.rldatix.com\/en-uki\/wp-content\/uploads\/sites\/6\/2025\/07\/support-icon02.svg\" \/>\n                                            <\/div>\n                                        <\/div>\n                                    \n                                    <div>\n                                        <h5 class=\"loop-item-title heading-h5\" class=\"loop-item-title heading-h5\" id=\"risk-compliance-knowledge-base\">\n\t\t\t\tRisk &amp; Compliance knowledge base<\/h5>\n                                        Login to the Support Portal and jump straight to access our articles and quick reference guides. \n                                                                                    <div class=\"d-flex flex-wrap mt-3 gap-3\">\n                                                                                                        <a class=\"text-decoration-underline text-teal\" target=\"_blank\" href=\"https:\/\/grc-support.rldatix.com\/hc\/en-us\/categories\/8110273903132\"\">Login<\/a>\n                                     \n                                <\/div>\n                                \n                            <\/div>\n                        <\/div>\n                    <\/div>\n\n                    <\/div><div class=\" row m-0 mt-8 gap-8\">\n                                                    \n                                                                                                <\/div>\n                                        \n                                    <\/div>\n    <\/section>\n\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":18,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"template-full-width.php","meta":{"_acf_changed":true,"inline_featured_image":false,"footnotes":""},"class_list":["post-2317","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v25.5 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Support | RLDatix<\/title>\n<meta name=\"description\" content=\"Support. 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