Use patient feedback to improve their experiences

Capture patient feedback directly to kick-start your service recovery process with insights into what's working and where you can improve.

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Encourage ongoing consumer engagement

  • Proactively record complaints, compliments and suggestions from staff, clients and consumers.

  • Integrate feedback with other RiskMan modules such as Incidents, Risk or Quality Improvement.

  • Assign feedback actions to personnel and monitor progress with escalation alerts triggered by inaction.

  • Use the RiskMan Letter Builder functionality to generate professional feedback letters directly addressing the complainant’s issues from field data within the system.

Identify, document, manage, monitor and mitigate risk across all departments.