How Regis Aged Care Redefined Safety Culture
“Everyone in our Circle of Care is physically and psychologically safe and well.”
Regis Aged Care
Overview
With more than 10,000 residents and clients supported across Australia and a workforce of 12,000+ people, Regis Aged Care knew that maintaining a consistent and proactive approach to safety was essential to delivering high-quality care.
As the organisation expanded, the complexity of managing safety, incidents, and risk also grew — revealing the need for a more connected and modernised approach.
To move forward, Regis partnered with RLDatix to strengthen its digital safety systems and elevate its workforce culture, introducing a unified approach that blends technology, wellbeing, and shared accountability.
The Challenge
Before their transformation, Regis was working with:
- Fragmented, manual reporting systems
- Limited visibility of organisation-wide risks
- Delayed insights due to paper, fax, and emailed reports
- A largely compliance-based mindset rather than shared, frontline ownership
These barriers made it difficult to identify emerging risks quickly, create learning opportunities, and empower staff to actively shape safety outcomes.
A Strategic Shift: Technology + Culture
Regis’ transformation centred on two major pillars:
1. Introducing a modernised digital safety platform
DCIQ provided Regis with a more structured and streamlined way to capture incidents, analyse trends, and strengthen oversight across all levels of the organisation.
2. Embedding a values-led cultural program
Their “Circle of Care” initiative created a unified commitment to physical and psychological safety, supported by local champions, wellbeing programs, and stronger engagement across teams.
Together, these changes built a foundation for safer operations, stronger staff confidence, and a more proactive approach to risk.
At a Glance: The Regis Approach
A simplified view of how Regis elevated its safety culture:
| Modern Systems | Empowered Culture |
| Streamlined incident capture & visibility | A shared vision for safety & wellbeing |
| Structured reviews and learning | Local “Circle of Care” champions |
| Data-led decisions & reporting | Increased engagement & ownership |
| Stronger oversight & governance | Focus on physical + psychological safety |
This integrated framework enabled Regis to shift from reactive to proactive safety management.
The Impact
- Greater visibility and responsiveness to incidents
- Stronger staff engagement and ownership
- Expanded focus on mental health and psychosocial safety
- A safer environment for both staff and residents
The full case study details the specific metrics, trends, and internal benefits Regis achieved across its workforce and services.
What other organisations can learn
Regis’ experience highlights several important principles:
- Technology works best when it supports real processes and people
- Culture change requires structure, champions, and clarity
- Data is most powerful when it drives timely action
- Shared learning accelerates improvement
Download the full Case Study
Get access to the complete deep dive, including:
- Tips you can apply in your own organisation
- The detailed transformation roadmap
- How Regis structured its digital incident lifecycle
- The full Circle of Care cultural framework
- Actual results, metrics, and lessons learned
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Want to learn more?
At RLDatix, we partner with leading healthcare providers to strengthen governance, risk, and compliance frameworks. Our solutions, from PolicyStat to DCIQ and RiskMan are designed to simplify complexity, enhance transparency, and embed a culture of safety across organisations. Together, we help providers navigate reforms, empower their workforce, and deliver safer care.
