Feedback
Deliver better outcomes. Exceed every expectation.
Feedback helps recognise patterns, understand concerns, and improve experiences for patients and clients. RLDatix solutions capture and respond efficiently, driving continuous improvement in care.
Key Features
Turn Feedback into actionable insights
Track all the 4Cs – complaints, concerns, comments, and compliments via built-in export and mapping functions.
Leading organisations treat feedback as an opportunity. Respond, resolve, analyse and then learn from feedback, resulting in happier and healthier patients and staff.
Tracks staff compliments with built-in dashboard reporting, promoting a positive feedback loop and safety culture within your organisation.
Feedback gives organisations an insight into complaints and grievances, gender or racial bias issues and other system-wide problems.
Access timely reports for early detection and prevention of complaints, improving HCAHPs survey performance and patient satisfaction overall.
Submit feedback data to regulatory agencies directly from a single dataset via built-in export and mapping functions.
Promote and effectively share learning
- Document all types of feedback quickly and efficiently via customisable forms that can be presented directly to patients and stakeholders online.
- Support sharing of responsibility and learning through data access, communication and task management functions.
- Leverage incident feedback to inform improvement initiatives and monitoring of patterns and trends.
Create a single source of information
- Collate all information and documents related to the event feedback, creating a central repository for data.
- Support learning by bringing together feedback from patients or clients, clinicians and staff as well as care records and other data.
- Submit feedback data to regulatory agencies directly from a single dataset, via built-in export and mapping functions.
Tailor the system to organisational needs and workflows
- Customise the feedback system to work seamlessly for your organisation and your people through forms, settings and access rights.
- Configure workflows according to your business logic, ensuring you can prioritise, manage and review stakeholder and patients or clients feedback.
- Automate notifications for managers to ensure compliance and for feedback reporters to receive standardised responses.
Let’s Talk
See why RLDatix is a trusted partner for more than 10,000 organisations around the world.
Support
The RLDatix support team is made up of experienced staff committed to providing our customers with the best possible service and ensuring you get maximum efficiency out of our products.