Patient Feedback
Improve patient outcomes. Exceed expectations.
Patient Feedback helps organizations across the Middle East capture and respond to complaints, concerns, comments and compliments in one structured system. By turning feedback into clear information and actions, teams can resolve issues more quickly and create a better experience for patients, families and staff.
Key Features
Turn feedback into actionable insights
Feedback is only valuable when it leads to learning and change. RLDatix Patient Feedback brings together different types of feedback so you can see patterns and focus improvement work where it will have the greatest impact. This approach ensures a seamless patient experience, improves responsiveness and providing a comprehensive view of patient sentiment across the entire care journey.
Track complaints, concerns, comments and compliments in one place, with built‑in tools to support exporting and mapping to external reporting requirements.
Help teams treat feedback as an opportunity, not just a task. Respond, resolve and then review themes so that services become safer and more responsive over time.
Highlight staff compliments through dashboards and stories, reinforcing positive behaviors and supporting a strong safety culture.
Use feedback to surface recurring problems, such as communication gaps or access challenges that require organization‑wide attention.
Give leaders timely insight for surveys and performance measures by providing reports on trends, response times and outcomes for different services.
Support submissions to regulators and national bodies with structured data and export functions, helping to evidence how feedback is handled and acted upon.
Connect your centralized chatbot, WhatsApp Business, omnichannel communication platforms, social media channels, mobile applications and national digital portals such as Tawakkalna to consolidate, analyze and act on patient feedback from multiple touchpoints.
Actionable Information
Access the correct information and find faster resolutions
Patient Feedback brings together information from phone calls, forms, online portals and face‑to‑face conversations into one structured record. Teams can see the full story of each case, from first contact to resolution, helping them respond more quickly and communicate more clearly with patients and families.
Efficiency Through Automation
Automate your workflow
Automated workflows help route new feedback to the right teams, support acknowledgment and response within the agreed timeframe (SLAs), and remind staff when updates are due. This reduces manual tracking, supports consistent processes and to dedicate more time to meaningful patient interactions and communication.
Unified Data View
Enable your team with a holistic view of shared data
By integrating Patient Feedback with incident reporting, risk management and other RLDatix solutions, organizations can view patient experience alongside safety and operational data. This unified view helps leaders understand where issues are linked, prioritize improvement initiatives and share learning more effectively across sites.
FAQs
The system is designed to capture the “4Cs” – complaints, concerns, comments and compliments – from multiple channels, including phone, email, online forms and in‑person conversations.
Structured workflows guide staff through acknowledgment, investigation and response steps, while dashboards highlight overdue cases so managers can intervene early.
Yes. Structured fields and export tools allow you to prepare datasets for regulators or national bodies, demonstrating how feedback is received, managed and resolved.
Trend and theme analysis across different services and locations helps surface systemic issues, such as communication problems or access challenges, that require broader improvement initiatives.
Patient Feedback can be configured to share data with incident, risk and claims systems in the RLDatix platform, providing a more comprehensive view of patient safety and experience.
Yes. Forms, fields, workflows and reporting can be tailored to local regulatory requirements and languages while still supporting consistent group‑level insight.
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See why RLDatix is a trusted partner for more than 10,000 organizations around the world.