Use patient feedback to improve their experiences

Capture patient feedback directly to kick-start your service recovery process with insights into what's working and where you can improve.

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Get access to the right information

  • Capture patient feedback with customizable intelligent forms integrated within your organization’s website.

  • Reduce errors by linking your ADT, EHR and other systems to auto-populate fields.

  • Set up custom alerts for new files, grievances and readmissions.

Make patient safety a priority

  • Encourage reporting and communicate its impact across your entire organization.

  • Use automatic reminders to inform users when files are nearing their due date or are overdue.

  • See feedback file summaries, assign follow-up, receive alerts and access tasks from your phone or tablet.

Improve your recovery process

  • Secure patient information with heightened security features, including redacted text.

  • Display data from multiple modules customized for different user roles and scopes.

  • Respond to grievances with automated form letters to efficiently communicate with patients and close files.

Inform critical decisions

  • Keep executives, staff and other stakeholders up to date on patient trends.

  • Use the DIY report builder to analyze your data, identify outliers and drill down on trends.

  • Share continuous success and quality outcomes from your initiatives with all members of your organization.

Achieve patient experience goals across your organization.