From Documents to Decisions: Modernising Policies in Healthcare

Healthcare organisations face increasing governance, compliance and accreditation requirements, while clinicians and caregivers need fast access to trusted information. This webinar explores how leading healthcare organisations are strengthening policy governance to improve accountability, accessibility and workforce engagement, while supporting safer, more consistent care. The discussion also examines the evolving role of technology, including AI and translation capabilities, in helping staff find, understand and act on critical information.

What You’ll Learn

During this customer fireside discussion, healthcare leaders share practical experiences and lessons learned across five key areas:

• The case for change
• Operational effectiveness
• Supporting staff and improving accessibility
• The future of policies
• Lessons learned

Meet the Speakers

Joanna Gurak

Manager, Clinical Policy & Documentation, St John of God Health Care

Joanna leads clinical policy governance and documentation across St John of God Health Care, supporting clinical governance teams and leaders to embed best-practice policy governance and documentation principles. She led the award-winning MyPolicy Library–Lippincott Project, recognised with the RLDatix APAC Award for Driving Productivity and Operational Excellence 2026. Joanna is passionate about creating accessible systems that strengthen governance, support clinical excellence and improve patient outcomes.

Ashleigh Hampson

Quality, Safety and Risk Manager, Royal Rehab

Ashleigh leads initiatives across governance, quality improvement, risk management and organisational compliance. She brings a practical perspective on how effective policy governance can strengthen accountability, support clinicians and contribute to better organisational outcomes.

Megan Crawford

Senior Manager, Patient Safety and Quality, Macquarie University Health

Megan supports clinical governance and quality improvement initiatives, bringing a strong patient safety and quality perspective to policy governance. She helps connect policy frameworks with how information is accessed, understood and applied across healthcare settings to support safe care.