Suppliers & Service Providers
Our suppliers and service providers
We may disclose your information to our third party service providers, agents, subcontractors and other organisations for the purposes of providing services to us or directly to you on our behalf. Such third parties may include cloud service providers (such as hosting and email management), advertising agencies and administrative services. Please see the table below for more details:
Name of third party and privacy policy
- Salesforce Our customer relationship management provider and online community platform(US & EU)
Privacy Policy - Zendesk Our online community and customer service platforms provider, customer satisfaction survey(DE)
Privacy Policy - Oracle Open Air Project management provider (UK & NL)
Privacy Policy
When we use third party service providers, we only disclose to them any personal information that is necessary for them to provide their service and we have a contract in place that requires them to keep your information secure and not to use it other than in accordance with our specific instructions.
Sub-processors
DatixWeb (hosted)
| Company/ organisation | Address and contact information | Location of processing | Types of Personal Data Processed | Purpose of Processing | Further information about security |
|---|---|---|---|---|---|
|
Amazon Web Services (AWS) |
Amazon Web Services EMEA SARL 38 Avenue John F. Kennedy, L-1855, Luxembourg |
UK | All information in the application |
Hosting, storage and processing of data |
https://aws.amazon.com/compliance/programs/ |
| OKTA Inc. (Auth0) |
Okta HQ North America 100 First Street San Francisco, CA 94105, USA |
UK | User id |
Authentication and authorisation services |
https://security.okta.com/ |
| Redcentric plc |
Central House, Beckwith Knowle, Harrogate, HG3 1UG. |
UK | All information in the application |
Hosting, storage and processing of data |
|
| Affiliates | |||||
|
Allocate Software DOOEL Skopje |
11-ti Mart Br. 2, 1000 Skopje North Macedonia [email protected] |
remote access to data centres |
All information in the application |
Operational support - infrastructure management, application support |
ISO27001 certified, Cyber Essentials Plus |
DatixCloudIQ (DCIQ), DatixAnywhere
| Company/ organisation | Address and contact information | Location of processing | Types of Personal Data Processed | Purpose of Processing | Further information about security |
|---|---|---|---|---|---|
|
Amazon Web Services (AWS) |
Amazon Web Services EMEA SARL 38 Avenue John F. Kennedy, L-1855, Luxembourg |
UK customers (UK) EU customers (UK) APAC customers - (AUS) US customers - (USA) CAN customers - (CAN) |
All information in the application |
Hosting, storage and processing of data |
https://aws.amazon.com/compliance/programs/ |
| Pendo.io, Inc. |
301 Hillsborough St, Suite 1900, Raleigh, NC 27603 |
UK customers (EU) EU customers (EU) |
Pseudonymised user id |
Used to provide in app feature walkthroughs, user guides, NPS surveys and web analytics used to improve user experience. |
https://trust.pendo.io/ |
| CyberArk Software Ltd. |
60 Wells Avenue, Newton, MA 02459, USA |
UK customers (UK/EU) EU customers (EU) |
User id, metadata |
Authentication service provider (optional) |
https://www.cyberark.com/trust/ |
| Atlassian (Statuspage) |
Level 6, 341 George St, Sydney, NSW 2000 Australia |
US | Email address |
Status page provider - customers may subscribe to receive service status updates (optional) |
https://www.atlassian.com/trust/security/security-practices#security-philosophy |
| Google (Text to speech) |
1600 Amphitheatre Parkway, Mountain View, CA 94043, USA |
UK |
Optional if using Datix Anywhere voice information |
Process and transcribe audio captured in the application (optional) |
https://cloud.google.com/trust-center |
| SigNoz |
2261 Market Street #4496, San Francisco, CA 94114, USA |
APAC (APAC only customers) | Metrics and performance | Telemetry | https://trust.signoz.io/ |
|
Hound Technology, Inc trading as Honeycomb |
Hound Technology, Inc. 548 Market Street 25362 San Francisco, CA 94104-5401 |
UK Customers (EU) EU customers (EU) |
Metadata | Application log management and monitoring | https://docs.honeycomb.io/security-compliance/security-data-protection/ |
| If using data warehousing please see Data Sharing for additional sub processors | |||||
Data Sharing
| Company/ organisation | Address and contact information | Location of processing | Types of Personal Data Processed | Purpose of Processing | Further information about security |
|---|---|---|---|---|---|
|
Amazon Web Services (AWS) |
Amazon Web Services EMEA SARL 38 Avenue John F. Kennedy, L-1855, Luxembourg |
UK customers (UK) EU customers (EU) |
All information in the application |
Hosting, storage and processing of data |
https://aws.amazon.com/compliance/programs/ |
| Confluent, Inc. |
899 West Evelyn Avenue, Mountain View, California, United States. |
UK customers (UK) EU customers (EU) |
All information in the application | Data streaming services | https://www.confluent.io/trust-and-security/#security |
| Databricks, Inc. |
World HQ 160 Spear St 15th Floor, San Francisco, CA 94105, USA |
UK customers (UK) EU customers (EU) |
All information in the application | Database services | https://www.databricks.com/trust |
|
Hound Technology, Inc trading as Honeycomb |
Hound Technology, Inc. 548 Market Street 25362 San Francisco, CA 94104-5401 |
UK Customers (EU) EU customers (EU) |
Metadata |
Application log management and monitoring |
https://docs.honeycomb.io/security-compliance/security-data-protection/ |
| Microsoft Canada Inc. |
4400-81 Bay Street, Toronto, ON M5J 0E7, Canada |
UK customers (UK) EU customers (EU) |
All information in the application |
Business analytic tool |
https://servicetrust.microsoft.com/ViewPage/HomePageVNext |
| Affiliates | |||||
|
Allocate Software DOOEL Skopje |
11-ti Mart Br. 2, 1000 Skopje North Macedonia [email protected] |
Remote access to data centres |
All information in the application |
Operational support - infrastructure management, application support |
ISO27001 certified, Cyber Essentials Plus |