IPeople Data Resilience
Keep care digital, even
when systems go down.
System downtime is unavoidable. Planned upgrades, unplanned outages, network failures, cyber incidents – at some point your MEDITECH EPR will be unavailable.
Keep clinicians working in a familiar interface during downtime with live patient data captured up to moments before outage so they can provide continuous and safe care until systems return.
Why It Matters
Downtime resilience is a board-level priority
When your MEDITECH EPR – or the network around it – goes offline; clinical, operational and assurance risks rise. Paper workarounds and duplicate data entry, delays to medications and procedures, cancellations and longer waits, and hours of staff time lost to manual reconciliation all increase risk. The HSSIB* recognises information availability and continuity as patient safety risks – so do we.
49hrs
average EPR downtime per year50%
of downtime recovery time is spent on patient registration70%
of organisations report outages lasting 8 hours or more
“When systems go down, especially unexpectedly, it’s disruptive… you’ve got to re-enter data which is very time-consuming.”
NHS Trust Chief Digital Officer
IPeople Downtime Suite for MEDITECH and MEDITECH Expanse
Clinical and operational continuity for NHS, ICBs and private care systems
Offline views
Near real-time clinical visibility of MAR, allergies, medications, results, orders, observations, encounters and patient history – no paper charts, no static PDFs.
Network down
Replicates downtime views to standalone PCs, so staff keep access to critical patient information even when the network itself is unavailable.
Downtime registration
The only full read/write Downtime Registration solution available. Captures admissions, discharges and transfers digitally throughout the outage, with automatic synchronisation back into MEDITECH and reduced risk of duplicate patient records.The IPeople Difference
Live production data, not a snapshot in time
Most downtime solutions rely on report-based snapshots that leave clinicians working from hours-old information. IPeople is different. It accesses MEDITECH’s back-end production system and synchronises a full patient historical record, so clinicians keep making informed decisions whatever the reason the EPR is down.
Hear Erik Thornton explain how.
Protect patients, clinicians and your board
RLDatix IPeople is the only downtime continuity platform purpose-built for MEDITECH and MEDITECH Expanse, trusted by 700+ hospitals.
Outcomes
Retain the information clinicians need for safe decisions
Up-to-date patient data, allergies, medications, history, results and care plans, captured moments before downtime, supporting safer, informed care decisions.
Outcomes
Maintain clinical workflows
Admissions, discharge, MAR printing, order sets and registration continue on an interface that mirrors MEDITECH and builds dynamic reports. Staff don’t need separate training to keep working.
Outcomes
Recovery in seconds, not hours
Downtime activity converts to HL7 and synchronises back through MEDITECH’s ADT feed automatically: no double entry, no lost updates, no post-recovery backlog.
Outcomes
Evidence your board demands
A full audit trail of all downtime activity, secure authentication and role-based access, and resilient deployment with offline replication. Documented mitigation that supports your DCB0160 clinical risk management and CQC assurance.
Key Differentiators
What sets us apart
Designed for MEDITECH workflows, data structures and downtime scenarios.
Familiar experience helps clinician confidence and limits additional training need.
Dynamic information captured from moments before downtime, not reports from hours prior.
Continuity through maintenance, planned downtime, outages, cyber incidents and network disruption.
Admission, discharge and transfer activity continues digitally and synchronises back automatically.
Authentication, encryption, audit trail and role-based access to support governance and DCB0160 clinical risk management.
During Downtime
Care continuity, not crisis management
Allergies, medications, observations and history. Clinicians retain trusted visibility of current patient information through secure, authenticated access. Clinicians maintain safe decision-making.
Admissions and registration continue digitally. Critical clinical and operational workflows carry on uninterrupted, reducing operational disruption and administrative burden. Care delivery continues without paper chaos.
Automatic synchronisation back into MEDITECH; no duplicate entry, no lost updates. Services return to normal without a reconciliation backlog. Recovery happens in seconds, not hours.
Validation
Independently rated, proven at scale
89.5/100
KLAS score – 10% higher than industry average100%
of customers satisfied or highly satisfied700+
hospitals trust IPeople150B
monthly data transactionsAwards and memberships
Testimonials
What customers are saying
When downtime events occur, we want patients to trust that we can still provide the highest quality, digitally enabled care that our patients have come to expect… and RLDatix empowers us to ensure that continuity of care with confidence.
Raphael Jaffrezic Group Transformation Director and Chief Information Officer
Blackrock Health
The solution is extremely valuable during instances of downtime, allowing the staff to access critical information and continue providing safe patient care.
CIO, KLAS First Look interview, 2026
RLDatix allows us to easily capture essential admissions information real-time even though we are down.
Chief Information Officer
Switch off legacy systems, without clinical compromise
Discover RLDatix’ Intelligent Clinical Archive
Latest Resource
Advancing NHS Legacy Information Management
NHS trusts are under increasing pressure to modernise legacy information management, ensuring compliance, interoperability, and readiness for AI-driven healthcare. This whitepaper presents a staged maturity model, adapted for the NHS, to guide trusts from fragmented, rigid legacy data practices to intelligent, cloud-native information management.
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