Patient Feedback
Improve patient outcomes. Exceed expectations.
Patient Feedback helps identify and resolve complaints, biases and systemic issues early, prevent safety incidents and improve patient experience and satisfaction. Patient Feedback enables you to quickly address feedback and create a better environment for patients and staff.
Key Features
Turn feedback into actionable insights
Track all the 4Cs – complaints, concerns, comments, and compliments via built-in export and mapping functions.
Leading organisations treat feedback as an opportunity. Respond, resolve, analyse and then learn from feedback, resulting in happier and healthier patients and staff.
Tracks staff compliments with built-in dashboard reporting, promoting a positive feedback loop and safety culture within your organisation.
Feedback gives organisations an insight into complaints and grievances, gender or racial bias issues and other system-wide problems.
Access timely reports for early detection and prevention of complaints, improving HCAHPs survey performance and patient satisfaction overall.
Submit feedback data to regulatory agencies directly from a single dataset via built-in export and mapping functions.
Actionable Information
Access the correct information and find faster resolutions
Capture patient feedback from different sources to process complaints, compliments, suggestions and grievances. Use this information to drive immediate interventions, identify systemic risks and issues and build workflows based on the feedback.
Efficiency Through Automation
Automate your workflow
Respond faster to complaints and grievances with custom alerts, automated form letters and email notifications of critical information to managers, resulting in prompt action and resolution.
Unified Data View
Provide a holistic view of shared data for your team
View patient feedback from multiple departments by integrating data from Patient Feedback, Event Reporting and Claims.
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See why RLDatix is a trusted partner for more than 10,000 organisations around the world.
Support
The RLDatix support team is made up of experienced staff committed to providing our customers with the best possible service and ensuring you get maximum outcomes out of our products.