Smart Match AI
AI-powered bank staff matching software for healthcare
Pioneering AI to improve bank fill, reduce administration, drive utilisation, increase productivity and enhance the experience of your bank workforce.
Smarter matching. Less admin. Better outcomes.
Built on Bank Staff and powered by AI, Smart Match helps healthcare organisations reduce costs and maximise the potential of their bank staff.
Automatically identifies the best-fit workers and sends proactive, booking notifications, removing the need for manual outreach.
No autonomous booking — ever. Smart Match identifies the right candidates; your team stays in control at every step.
Staff are identified based on qualifications, experience, working patterns and departmental fit – driving the right match, every time.
Data demonstrates real-world impact at scale, with measurable improvements in fill rates and reduced agency need.
The numbers speak for themselves.
+20%
Bank FillBank-filled duties increased across all organisations by upto 20%.
-26%
Agency UseAgency fill remained low, with one organisation achieving a 20% reduction in agency fill percent.
+26%
Self-BookingActivity increased by 26% for both the number of workers self-booking, and the number of duties self-booking.
-29%
Time to fillA reduction in time to fill of every urgent duties, with one organisation reducing by 29%
NHS Staffing Efficiency
Taken together, these results demonstrate what Smart Match delivers at scale: improved workforce efficiency, reduced agency spend and a more engaged, active bank workforce.
For Your Bank Workers
What Smart Match means for your bank workers
Smart Match transforms the shift-booking experience. One-click notifications tailored to skills, hours and preferences mean more relevant shifts, less time searching, fairer access to opportunities and easier booking than ever before – meaning the right staff, in the right place, every time.
Pricing & Availability
Built on Bank Staff. Included in Bank Staff+.
For existing Bank Staff+ customers, Smart Match forms part of the package. For Bank Staff customers, upgrading to Bank Staff+ unlocks Smart Match alongside a broader suite of enhanced features.
Hear It From Those Using Bank Staff
"I’ve just received my first Smart Match duty offer. Clicking the notification took me straight to the duty to see the shift details. I think this is a wonderful idea.”
Bank Support Worker
Got more questions?
Smart Match is an AI-powered feature within RLDatix’s BankStaff+ platform that automatically identifies the best-fit bank workers for temporary staffing duties, including urgent and very urgent shifts, and sends them direct one-click booking notifications via the Loop app. It replaces manual, labour-intensive outreach with an intelligent, data-driven approach to bank shift fill.
Smart Match uses an AI model trained on each organisation’s own worker booking history. Every hour between 6am and 10pm, seven days a week, it automatically analyses requirements including urgent and very urgent unfilled duties, ranks bank workers by their statistical likelihood of booking each shift, and sends targeted notifications through Loop. Booking rules are checked before any notification is sent, so workers are only offered duties they are eligible to work.
Smart Match eliminates the need for manual outreach to bank workers. It automatically identifies and notifies the most suitable workers for urgent duties, reducing administrative burden by around 20% (evidenced in pilot sites), freeing teams to focus on wider workforce goals rather than reactive firefighting to maintain safe staffing levels.
Smart Match directly reduces agency spend by substituting expensive agency shifts with lower-cost bank fill. A 26% reduction in agency fill was achieved at pilot sites. For existing BankStaff+ customers, Smart Match is included at no additional cost, making the ROI case straightforward. A bespoke savings calculator is available, tailored to each organisation’s bank staff numbers and current agency spend.
Workers receive direct, one-click booking notifications for shifts that match their preferred working days, hours, units, and specialist skills — based on their recent booking history. They no longer need to proactively search for shifts or risk missing duties. Smart Match also ensures fair, transparent access, replacing informal outreach methods such as WhatsApp messages.
Smart Match requires Optima and Loop (BankStaff is optional). The AI model uses a platform called Frontier, proprietary to Faculty, an RLDatix development partner. The model requires data to pass continuously between Optima and the AI model via two internal components (DataPump and Orchestrator) to keep booking, suitability, and availability data up to date
Smart Match is available to any healthcare organisation in the UK and Ireland that holds a BankStaff+ licence and uses Optima for workforce management. The key criterion is having a large cohort of bank staff.
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