Social Care, Hospices
Right People. Right Care. Right Outcomes.
Helping hospices deliver compassionate, safe care with smarter workforce planning, real-time staffing visibility, streamlined incident reporting and inspection-ready compliance so teams focus on patients.
Trusted by hospices across the UK
The hospice challenge
Where pressure is felt greatest
Hospices face rising demand and diminishing budgets. A mixed workforce of volunteers, healthcare workers and clinical professionals makes staffing and manging quality a complex task. Being able to tackle these challenges in order to deliver care to patients and their families at the most difficult time of their lives is critical. Earlier diagnoses and a greater emphasis on where & how patients chose to die increases the support burden on both hospice teams and families. RLDatix aims to help staff & patients in exactly these situations. We provide real-time workforce visibility, simpler rostering and faster reporting so teams can focus on the care of patients & their families.
Hospices workforce planning
Supporting safe, high-quality hospice care
With the RLDatix solutions, specifically made for care, hospice providers can:
- Optimise the staff mix to support care continuity, control budgets and improve worker wellbeing
- Support clinical staff, non-clinical teams and volunteers
- Simplify scheduling, compliance and reporting
- Gain visibility and control without adding admin burden
Assurance & Governance
Governance, Risk & Compliance in Hospice Care
Hospices need more than workforce visibility. They must also demonstrate safe, high-quality care, support continuous improvement and provide assurance to regulators, trustees and leadership teams. RLDatix helps hospice organisations strengthen governance through incident reporting, audit management, policy oversight and organisational learning. By bringing workforce, quality and compliance data together, leaders gain greater visibility of risk, improve decision making and spend less time preparing evidence for inspections and board reporting.
From managing incidents and near misses to maintaining up-to-date policies, completing audits and tracking quality outcomes. RLDatix enables hospice teams to identify trends, reduce variation and drive continuous improvement across inpatient, community and hospice-at-home services.
RLDatix in hospice care
Who we work with, what we provide
RLDatix offers hospice software across the UK and Ireland for single-site and multi-site providers delivering inpatient, community and day services. Our hospice management software covers rostering, staffing safety, incident management, staff communication and audit workflows to support CQC compliance readiness. It does not guarantee regulatory outcomes.
Our Solutions
Built for the realities of hospice care
Optima
Workforce Planning & Rostering
Plan rotas across clinical, support and volunteer teams.
DCIQ
Incident Management and Organisational Learning
Report, investigate and learn from every incident.
Audits & Standards
Compliance and Assurance
Stay inspection-ready with consistent audit evidence.
PolicyStat
Policy & Document Management
Ensure staff always have access to the latest approved policies, procedures and guidance while simplifying policy reviews and governance oversight.Supporting every part of the hospice workforce
Plan rotas that support safe staffing, skill mix and continuity of care.
Manage support services efficiently, with clear visibility and compliance.
Coordinate volunteer shifts with confidence, flexibility and ease.
Support charity shops, furniture warehouses and distribution teams with improved communication, incident reporting, workforce visibility and governance oversight.
Maintain operational consistency, manage risks and ensure staff and volunteers can access the latest policies, procedures and communications.
Supporting the operations that fund hospice care
Many hospices rely on charity shops, furniture warehouses and cafés to generate vital income that supports patient care. RLDatix helps these teams manage workplace incidents, maintain compliance, improve communication and ensure staff and volunteers have access to the latest policies and procedures. With a connected approach to workforce management, governance and organisational learning, hospices can protect both care delivery and the revenue-generating services that help fund it.
Multi-site, larger hospice providers
Many hospices run inpatient, community and day services across multiple sites, which makes consistency hard. RLDatix gives multi-site hospices a single view of workforce, safety, quality and compliance. Centralised governance tools support incident management, audits, policy oversight and organisational learning, while benchmarking capabilities help leaders identify trends, share best practice and drive continuous improvement across services.
Made for care. Proven in hospices
Created for complex care environments and proven to support hospices to deliver safer care, greater efficiency and sustainability at scale.
- Trusted across health and care for decades
- Used by organisations across the UK and Ireland
- Designed specifically for complex care environments
- Familiar to many staff through NHS experience
Our HR & Payroll partners
We partner with HR & Payroll providers to give you a single connected solution
Got more questions?
Hospice providers typically need connected tools for workforce planning and rostering, real-time staffing safety visibility, staff communication, incident reporting and compliance management. RLDatix provides hospice software covering all five areas, used by hospice organisations across the UK and Ireland to manage workforce deployment, report and learn from incidents, and maintain CQC compliance readiness.
Hospice rostering involves clinical staff, non-clinical teams and volunteers working across different contract types and shift patterns. RLDatix Rostering – Optima (formerly Allocate Optima) gives hospice workforce and operations managers the tools to build demand-led rotas, manage changes in real time and fill gaps before resorting to agency. More detail is on the Rostering product page.
SafeCare provides real-time staffing safety intelligence, giving hospice managers visibility of actual staffing levels against patient dependency and care need. Rather than relying on the roster to confirm safe staffing, SafeCare surfaces the data that shows whether current deployment is appropriate and where risk is building. More detail is on the SafeCare product page.
Hospice workforces are dispersed across shifts, sites and employment types, which makes consistent communication genuinely difficult. The Staff App (Loop) gives all staff, including volunteers and bank workers, mobile access to rosters, shift updates and organisational messages on a device they already carry. This removes the dependency on notice boards, group chats or manager-to-manager information passing.
DCIQ supports the full incident management cycle for hospice providers: capturing events and near misses accurately, investigating concerns, identifying patterns across the organisation and demonstrating that learning has taken place. For hospices, building a safety culture where staff feel confident reporting is as important as the reporting process itself.
CQC inspection readiness requires documented evidence across standards, audits and improvement actions. Audits and Standards from RLDatix gives hospice quality and governance leads the tools to manage audit processes, track compliance against standards and maintain the evidence base that supports a positive inspection outcome. It does not guarantee specific regulatory outcomes.
The most common workforce challenges in hospice settings are managing complex rotas across clinical, non-clinical and volunteer teams, and maintaining real-time visibility of staffing levels. Additional pressures include reliance on agency staff when vacancies cannot be covered internally, difficulties with staff retention and wellbeing, and the administrative burden of managing scheduling, communication and compliance activities.
Governance in a hospice setting depends on consistent incident documentation, completed audits, traceable actions and the ability to show a board or regulator that processes are working. DCIQ and Audits and Standards together give hospice providers a connected approach to incident management and compliance assurance, reducing the reliance on manual processes and disconnected spreadsheets.
Yes. RLDatix solutions are used by multi-site hospice organisations to provide centralised visibility of workforce and safety data, consistent incident reporting and compliance processes across all sites, and a single staff communication channel that reaches everyone regardless of location or contract type.
Operational risk in a hospice is closely connected to staffing visibility, incident reporting quality and compliance readiness. SafeCare reduces staffing risk by making real-time deployment data visible. DCIQ reduces safety risk by ensuring incidents are recorded, investigated and acted on. Audits and Standards reduces compliance risk by maintaining an evidence base that is inspection-ready rather than assembled under pressure.