CHIME survey insights
Modernizing healthcare operations
Healthcare leaders question whether their systems — and the data behind them — truly work across teams.
This brief shares what CHIME members say about simplifying operations, connecting workflows and turning insight into action.
Why operational complexity is becoming a strategic risk
Emerging pressures are reshaping operational performance
✅ Rising pressure: Financial and regulatory expectations require reliable execution across teams
✅ Handoff friction: Systems function inside departments, but performance breaks down when context doesn’t carry
✅ Open risk exposure: As issues stay unresolved longer, safety and compliance risk rises
The strain isn’t coming from a lack of tools. It’s emerging from the difficulty of connecting the work, data and accountability across teams in a reliable way
The CHIME 2026 survey at a glance
The full survey findings brief explores how these pressures compound — and what leaders are prioritizing next.
Leaders say systems must exchange usable, governed data to preserve shared context across teams.
Expanding technology portfolios are increasing coordination burden and complicating data quality.
Monitoring is strong; but turning insights into accountable action and closure remains a constraint.
Leaders are prioritizing connected workflows and operational discipline over continued tool accumulation.
Where work breaks down
Operational systems often function within departments, but strain increases as work moves across teams, tools and domains.
Progress slows and reliability drops when work crosses departments and requires multiple tools.
Reconciling data, assembling information and tracking accountability across systems extends time to resolution.
As issues remain unresolved longer, safety and compliance exposure increases.
When systems don’t exchange usable, standardized data, shared context is lost across workflows.
Limited IT bandwidth and budget make heavy customization and long integration cycles difficult to sustain.
What good looks like now
The operating standard taking shape
- Early signal: Leaders surface risk sooner through proactive monitoring across safety, workforce and operations
- Action to closure: Issues move beyond tracking to clear ownership, faster resolution and measurable follow-through
- Defensible evidence: Governed data and connected workflows embed proof of action directly into everyday work
- Continuous learning: Insights carry forward across systems to prevent repeat failures and sustain improvement
Access the CHIME 2026 leadership pulse survey brief
Get deeper insight into the pressures shaping healthcare operations and how leaders are approaching modernization with greater discipline, clearer priorities, and a focus on connected workflows and governed data.
Discuss the findings with an executive advisor
Explore what these insights mean for your organization — from simplifying operational environments to strengthening execution, governance and readiness.