Royal Devon University Healthcare NHS Trust -DCIQ Risk Management

Background

The Royal Devon University Healthcare NHS Foundation Trust stretches across both Northern, Eastern, and Mid Devon. With over 15,000 staff, the Trust provides care for over 615,000 people across 2,000 square miles of Devon, over 2 acute hospitals, community inpatient hospitals, outpatient clinics, and directly in patient’s homes.

Unifying risk management across the organisation with DCIQ

In 2022 the Royal Devon and Exeter NHS Foundation Trust and Northern Devon Healthcare NHS Trust were in the process of integrating with each other to create The Royal Devon University Healthcare NHS Foundation Trust.

Previous to the integration both organisations were using DatixWeb as their risk management system for incidents, complaints, claims and risk. However, both organisations had developed their risk module to accommodate differing local risk management processes. These processes needed to be aligned in order to support the new organisation and a single approach to risk management.

The decision was taken to implement DCIQ, a cloud-based risk management solution, so both organisations would be recording risks and incidents on the same system, so data could be collected and
aggregated which would allow for data triangulation, trend analysis, and proactive risk mitigation.

"The timing of the organisation integration was perfect as it gave us an opportunity to embrace a new approach to risk management. Previously with DatixWeb, we’d been focused on reporting and recording risk, but we wanted to take that next step and so took the decision to roll out DCIQ.”

Lisa Richards, Trust Risk Manager, Royal Devon University Healthcare NHS Foundation Trust

Achieve high reliability and safer care by understanding not only “what” is happening, but also “how” and “why” errors occur