Ask Optima, your AI assistant
AI Guidance Built Into Optima
Instant, support to help users complete tasks correctly first time. Built into Optima, the rostering platform trusted by over 2 million health and care staff.
What Is Ask Optima?
Ask Optima is an AI chat assistant built into Optima. Users stay in the platform throughout, simply ask a question, get a clear step-by-step answer, and complete the task. No support calls. No knowledge base searches. No leaving the screen.
What Ask Optima Does
Users ask a question, get step-by-step guidance, and carry on working. Ask Optima handles process questions, workflow recommendations and next-step guidance, from inside the platform. No browser tabs. No help portals. No session interruption.
quick answers without leaving the task.
in-system guidance that builds confidence from day one
fewer how-to calls, more time for real work.
encourages standardised system usage
Smart, Controlled and Always Improving
No patient data stored. No personal information retained. Access is administrator-controlled, so organisations manage rollout and user permissions directly. Ask Optima improves continuously from real usage, with no downtime and no manual upgrades required.
Customer Stories
Bringing together insights from across health and care.
Key Information at a Glance
Only available on Optima 12.0.4 (opt in required).
Included with Optima for existing customers.
Enabled by your system administrator.
Updates deliver continuously, no IT action required.
Got more questions?
Ask Optima is an AI assistant built into Optima. It answers questions, provides step-by-step guidance and suggests next steps, without users needing to contact the support desk or leave the platform.
Ask Optima is available on Optima version 12.0.4 and above. Your system administrator can confirm which version your organisation is running.
Ask Optima is administrator-controlled. Your system administrator enables access for your organisation or specific user groups.
Ask Optima is designed to help healthcare users complete tasks and workflows within Optima, including process questions and step-by-step guidance
No. Ask Optima does not store patient data
Ask Optima does not retain personal information.
Access is managed by your system administrator, who controls which users or groups can use the feature.
Ask Optima is built specifically for Optima and improves continuously, based on real usage.
No. Ask Optima is embedded in the platform and does not affect your login or session.
Book a Demo
See why RLDatix is a trusted partner for more than 10,000 organisations around the world.