RLDatix meets with NHSE on a biweekly basis to discuss LFPSE and feedback from our valued customer base. If you wish to raise any feedback directly to NHSE, please contact them at [email protected]  

We have made massive improvements to our release processes on the back of customer feedback. We now complete an enhanced level of testing on our releases. This includes Release Acceptance Testing completed by our Customer Success Team with Patient Safety Experience. We recommend that our customers have access to our Ideas Portal, our Product Management Team are using this to drive their Development Roadmap to ensure we provide our customers with helpful functionality. If you do not have access to our Ideas Portal, please simply raise a Support Ticket by clicking on this link: Submit a request – Governance, Risk & Compliance 

LFPSE, or Learn from Patient Safety Events, is the national NHS service for recording and learning from patient safety events in healthcare. 

Events are reported through a compliant local risk management system such as DatixWeb or DCIQ, which submits data to LFPSE automatically, supporting national safety improvement across the NHS. 

We are constantly working to provide additional resources so please ensure that you subscribe to updates from our Knowledge Base, if you are unsure of how to do this please reach out to your dedicated customer success manager. 
 
We currently have LFPSE User Guides and videos available on our Knowledge Base. We have recently added a known issues list for both DatixWeb and DCIQ, this alongside copies of all release notes are available on the Knowledge Base. We have also built an LFPSE Hub on our website, a one stop shop for your favorites folder, linking you to all of our resources: LFPSE Hub 

If you are hosted locally, please click the following link for our On Premise Upgrade Resource Pack. Alternatively, If you are hosted by RLDatix, simply raise a Support Ticket advising you wish to be upgraded to the latest Version of DatixWeb, please stipulate if this is Test and/or Live using the link here: https://grc-support.rldatix.com/hc/enus/requests/new 

Configuring your system for LFPSE will first consist of upgrading your system to a LFPSE Compliant Version. After completing end to end testing using our user guides and utilising our on-hand Support via our Support Desk and Customer Success Teams, you will be ready to obtain your Live API Key from NHSE. If you have any questions regarding this please reach out to your dedicated customer success manager.

 The LFPSE Management page is within the incidents module and can be used to review the status of LFPSE incidents. We have created a video walking though the current functionality of the page, to watch the video please click here: DatixWeb 14.3.3.4 LFPSE Help Video