From Reactive Risk to Proactive Safety: Connecting Insight to Improve Patient Outcomes
Discover how NHS organisations can use connected data, leading and lagging indicators, and workforce insights to move from reactive risk management to proactive safety
Panel Participants:
- Mark Linggood – Product Management Director – RLDatix
- Jodie Conlon – Transformation Manager – RLDatix
- Debs Smith – Pre Sales Consultant – RLDatix
- Gethin Bateman – Serious Clinical Incident Investigation Manager at Digital Health & Care Wales.
- Ehsan Haqqani – Associate Director of Governance & Patient Safety at Wrightington, Wigan & Leigh NHS Teaching Hospitals Trust
This session was recorded during the NHS Risk Event. This session will explore the key challenges organisations face when moving from a reactive approach to organisational risk and safety towards a more proactive model.
The panel will cover:
Why organisations often remain reactive
The practical, cultural and structural barriers that make the shift to proactive safety difficult, including siloed data, assurance‑led reporting, and competing priorities.
The power of connected insight
How bringing together information from incidents, complaints and PALS, risks, audits, and learning from deaths provides a more complete view of organisational safety — including the patient and family voice.
From data to learning and improvement
How integrated insight supports thematic review, helping organisations identify patterns, anticipate emerging risks, and implement meaningful change to improve patient outcomes.
Predictable models of safety and indicators
The importance of aligning leading and lagging indicators to move beyond retrospective harm metrics and enable earlier identification and prevention of risk.
The workforce as a key safety signal
How workforce insight helps organisations understand pressure, capacity, engagement and potential risk, and how this fits into a predictable safety model.
Organisational readiness in practice
What readiness looks like across: Digital and change readiness, Governance and assurance foundations, Executive and board ownership, Culture, learning, and shared responsibility for safety.