2025:
A Year in Review
Throughout 2025, healthcare organizations raised the standard of care through fresh, innovative ideas and a shared commitment to quality. This Year in Review brings those stories together to celebrate the breakthroughs, collaborations and real-world impact that shaped the year.
2025 trends
In a year marked by rapid economic, political and technological change, 2025 brought real challenges and meaningful progress.
Regulatory changes at the federal level
Adoption of AI and other advanced technologies
Emphasis on transparent and accountable safety cultures
Intensifying financial strain on healthcare organizations
Ongoing workforce shortages and burnout
Expansion of value-based care models
Growing demand for connected, reliable data systems
Success despite challenges
Amid change, our customers advanced safer, more reliable care – every day.
Resolution time cut by
83%
(UMass Memorial Health)
93%
result accuracy achieved with LLM model (SMCH)
68%
reduction in expired policies (Baptist Health)
$1.1M
saved with streamlined processes (University Hospitals Health System)
2026 and beyond
As the year comes to a close, the momentum continues. We can’t wait for all we’ll accomplish together in 2026.
Connect with our team to learn what’s possible
Explore how we can support your goals in 2026 and beyond.
What healthcare leaders are saying
We’ve actually dropped our serious safety event rating by 75 to 80%, and we’ve been nationally recognized for that…we’re working to change the culture but we’ve got to work smarter and we believe [this platform] is the tool we need to be able to work smarter and drive that plateau down even further on our quest toward zero harm.
Dr. Michael Chang System Chief Medical Officer
USA Health
We’ve saved over $1.1 million over a four-year period. We update our cost of poor quality reports monthly, which further motivates our leadership in their policy work.
Wendy Frasure Policy System Administrator
University Hospitals Health System
It’s not just a software upgrade; it’s a culture change that shifts the way we think about safety and improvement.
Christine McGlinchy Risk Manager
UMass Memorial Health
The cloud is going to be the future for a lot of users. It has made the entire maintenance process seamless, removed manual reporting barriers and introduced auto updates.
Max Zostant Project Coordinator
Harrington Risk Management
PolicyGen AI has the potential to save several hours when creating a new policy. Provides a foundation that a committee can react to and modify.
Cheryl Ann Clinical Nurse Specialist
The Queens Health System
PolicyGen AI can help start the document, strengthen the way our policies are presented, and help maintain consistent language / tone.
Maitry Manager-Clinical Operations
University Hospitals Health System
I’m most impressed with the model’s ability to find relevant references and links for policy generation.
Kari Nursing Strategic Advisor
University of Michigan Health
Let’s continue raising the standard of care together
We’d love to hear what’s on your 2026 roadmap and explore ways to support your goals. Fill out the form to schedule time with an RLD expert.