How a Mass. health system boosted patient safety reporting by 500%

Xtelligent Patient Engagement | February 2026

In this feature, leaders at Emerson Health share how a focused investment in Just Culture and transparent reporting led to a 500% increase in patient safety event reporting — a critical step in uncovering risks before harm occurs.

The article highlights Emerson’s journey toward high reliability, including efforts to reduce fear around reporting, strengthen accountability and ensure every voice contributes to safer care. As part of that broader safety strategy, Emerson partnered with RLDatix to support its event reporting processes and provide greater visibility into incident review and resolution.

As more organizations shift from reactive response to proactive prevention, Emerson’s experience reinforces a central truth: when reporting is trusted and leads to action, safety culture strengthens — and measurable improvement follows.