North America
RLDatix – North America

Hello from the Leaders Shaping Safer Care

Senior healthcare executives, clinicians and quality leaders from across North America’s top health systems share their perspectives on the work ahead.

Meet the Customer Advisory Board

In their own voices:

The perspectives shaping the future of safer care

Dr. Terry Fairbanks

A human factors engineer and emergency physician, Dr. Fairbanks reflects on system-level safety leadership, complexity and what prevention really looks like in practice.

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Dr. Lisa Harton

A nurse leader who centers frontline voice and human-centered care, Lisa shares how listening to patients and care teams creates the conditions for lasting improvement.

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Dr. Danielle Sheurer

A practicing hospitalist and quality executive, Dr. Sheurer reflects on the dual lens of clinician and leader — and what it takes to sustain safe, patient-centered care.

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Dr. Michael Chang

A system CMO focused on patient-centered values, Dr. Chang shares how shared vision and a foundational commitment to safety drive alignment across growing health systems.

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Dr. Gerald Hickson

A pediatrician and national voice on professionalism in healthcare, Dr. Hickson shares how teamwork, respect and accountability shape safer, higher-quality care environments.

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Why healthcare leaders partner with RLDatix

Safer care isn’t built in a silo, and neither is our approach. It takes shared perspective, honest conversation and leaders willing to bring real‑world experience to the table. Our Customer Advisory Board embodies that partnership, helping keep our focus on better outcomes for patients and a stronger environment for care teams across their organizations.