Services for customer excellence
This is how you make the most of Connected Healthcare Operations.
Enabling optimal patient outcomes is what we do. Discover how our teams can support your organization, wherever you are in your journey.
Your guide to safer healthcare, every step of the way.
Implementation Services
Our services team provides implementation services, project management and technical & integration services across our full suite of products to both new and existing customers.
Integration Services
We help you easily share data and improve visibility across your systems with our integration solutions.
Additional Services
We assist with custom form design, dashboard creation, report scheduling, and best practice advice.
Customer Success
We provide trusted advice, product expertise, consultation and training assistance for optimal adoption and system results.
Strategic Advisory Services
We help you transform your unique system to achieve safer patients, a safer workforce and a safer organization.
Customer Support
We are available to answer your questions and support any issues you may experience.
RLD Academy
We provide a robust learning platform for administrators from initial implementation to ongoing product mastery.
Events and Webinars
We invite you to join interactive events and webinars to deepen your expertise, share valuable insights, and connect with peers.
Whether you’re just starting or aiming to elevate your Connected Healthcare Operations, our team brings extensive experience and expertise to help you achieve transformative results.
Our Service
Implementation Services
Our services team provides implementation services, project management and technical & integration services across our full suite of products to both new and existing customers.
Our Service
Customer Success
Our Customer Success service empowers you to define and achieve your organizational goals, maximizing your technology investment. Work with our healthcare experts and advance your knowledge with our events, webinars, RLDatix Academy and communities.
Contact Us
Our Customer Support team is available to answer your questions and support any issues you may experience.
Hours
Available from Monday – Friday 8:00am – 8:00pm Eastern Time
Support Portal
Phone Info
| RL6 | 888-737-7444 |
| DatixWeb/DCIQ | 800-596-5015 |
| SRM | 855-753-2849 |
| Converge / A&S | 843-628-4168 |
| PolicyStat | 317-644-1296 |
| PolicyMedical | 888-697-6331 |
| Peer Support | 888-737-7444 |
| Risk & Safety | 888-737-7444 |
| Workforce Management | 908-450-9331 |
| Contraxx | 866-328-3666 |
| Intelligentcontract | 856-452-4250 |
| Credentialing | 843-628-4168 |
| oneSOURCE Manufacturer Documents | 800-701-3560 |