Building on Clarity and Control Over Risk with DCIQ
Case Study: Yorkshire Ambulance Service NHS Trust
Yorkshire Ambulance Service
Yorkshire Ambulance Service provides emergency, urgent care and non-emergency patient transport services to a population of more than 5 million residents and covers more than 6,000 square miles with over 2,700 calls per day fielded by 5,800 staff. In 2021-22, YAS responded to a total of 849,173 incidents through a vehicle arriving on scene or by telephone advice, and provided a total of 706,100 journeys to patients.
Challenges faced by YAS:
- The need to proactively manage increasing patient safety risks across region
- Siloed data spread across multiple sites
- Standardisation of risk measurement and management processes
- Integration of real-time data on risk management system
Solutions:
- Standardised risk management policies and processes
- Implemented DCIQ from RLDatix
- Data and risk management system centralised and integrated
- Trained all risk management staff on processes and technology
Results:
- Centralised, transparent and triangulated view of real-time data
- Pro-active response to increasing risk Incident reporting increased by 96%
- No harm/near miss reporting increased from 3955 to 8816 after the implementation of DCIQ in 2019 to 2022
- More than 2,200 mortalities record captured
