Summit Medical Group provides seamless care and avoids lost revenue

This content was originally created by Galen Healthcare, now part of RLDatix.

Seeking a solution to inconsistent EHR connectivity

Summit Medical Group (SMG), with over 220 physicians serving 12 counties, is based in Knoxville, Tennessee. Physician-owned and operated since 1995, the group has 55 office locations and has established itself as the largest and most respected primary care organization in the East Tennessee region. Following the implementation of an EHR in 2003, many of SMG’s rural locations experienced inconsistent connectivity to the EHR, ultimately hindering the quality of care provided during system downtime. In 2014, Summit Medical Group selected Galen’s VitalCenter™ (Data Archiving) business continuity solution to enable physicians and other caregivers to access patient clinical information in the event of EHR downtime, including network and power outages, periods of poor EHR performance, and planned maintenance.